F&B Butler

Job description

We are seeking a professional and attentive F&B Butler to join our luxury resort team in the beautiful island of Phu Quoc, Vietnam. As an F&B Butler, you will be responsible for providing exceptional food and beverage service to our discerning guests, ensuring their utmost satisfaction and comfort throughout their stay. Deliver personalised food and beverage service to guests in their rooms, suites, and designated areas of the resort Anticipate and fulfil guest needs, maintaining the highest standards of customer service at all times Present and explain menu items, make recommendations, and answer questions about food and beverages Prepare and serve a variety of beverages, including cocktails, wines, and non-alcoholic drinks Assist with in-room dining set-up and clearance Maintain cleanliness and organisation of service areas and equipment Collaborate with kitchen staff to ensure timely and accurate food preparation and delivery Handle guest inquiries and special requests with professionalism and efficiency Adhere to all food safety and hygiene standards Maintain accurate records of guest preferences and special requirements Participate in training sessions to enhance product knowledge and service skills Previous experience in luxury hospitality or fine dining, preferably in a butler service or similar role Excellent customer service skills with a strong focus on anticipating and meeting guest needs Thorough knowledge of food and beverage service standards and etiquette Proficiency in handling various service equipment and tools Strong communication skills in English; additional languages are advantageous Ability to work efficiently in a fast-paced environment while maintaining attention to detail Excellent time management and organisational skills High school diploma or equivalent; higher education in hospitality is advantageous Food safety certification (preferred) Wine and beverage knowledge certification (preferred) Understanding of luxury hospitality standards and practices Knowledge of international cuisines and beverages Ability to work in a tropical resort environment and adapt to local conditions Flexible attitude towards working hours, including evenings, weekends, and holidays What awaits you... The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities. Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.