F&B Crew Member - Trailhead Lodge

Job description

Location: Bend, Oregon Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor. Trailhead Lodge is Central Oregon's year-round basecamp for adventure and community. Designed for outdoor-minded travelers and locals alike, the lodge offers comfortable, adventure-forward lodging, from winter powder days to summer bike laps and shoulder season escapes. With welcoming communal spaces, thoughtfully designed rooms, and easy access to everything Bend has to offer, Trailhead Lodge is where guests unwind, connect, and prepare for their next great adventure. This role comes with amazing perks & benefits because we want our employees to Work Where You Play! Free employee season pass and free or discounted dependent(s) season pass Free and discounted friends & family day passes Free transportation to & from Bend, Sunriver, and La Pine Discounts across the resort (food & beverage, retail, rentals, lessons & more) Employee housing program (Winter Seasonal) 401k with up to 5% company match & immediate vesting Discounter daycare onsite at Mt. Bachelor Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more) Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts *** Interviews will be conducted in person & onsite in Bend, OR. Candidates must be able to interview in person in Bend, OR, to be considered. *** This role does not offer any relocation assistance. Part-Time & Full-Time roles available Position Summary The Guest Experience Attendant is a fun, outgoing, guest‑facing role responsible for delivering warm, memorable, and effortless experiences for guests at Trailhead Lodge. Reporting directly to the Guest Experience Supervisor, this position is often the first and last point of contact for guests and plays a vital role in shaping how visitors experience the lodge, the mountain, and the Bend community. This role is ideal for someone who genuinely enjoys people, takes pride in being helpful, and loves sharing local favorites, from trails and breweries to coffee shops and community events. The Guest Experience Attendant delights in going above and beyond, creating moments that feel personal, thoughtful, and reflective of the Trailhead Lodge. Front Office Operations Greet guests with warmth and enthusiasm, creating a welcoming first impression at check‑in and a positive send‑off at departure. Assist with reservations, check‑in, check‑out, guest inquiries, and front desk communications. Accurately process payments and follow cash‑handling procedures. Maintain accurate guest information, room assignments, and notes in the Property Management System (PMS). Assist guests with directions, transportation questions, amenity requests, and general lodge information. Share local knowledge and personalized recommendations that enhance the guest’s stay and sense of place. Create memorable interactions by being attentive, friendly, and proactive in anticipating guest needs. Go above and beyond to surprise and delight guests, whether through thoughtful recommendations, problem‑solving, or small gestures of hospitality. Represent the Trailhead Lodge brand with energy, authenticity, and enthusiasm. Support service recovery by addressing guest concerns with empathy and escalating issues when appropriate. Food, Beverage & Retail Support (Limited Service) Support limited food and beverage services, including lobby offerings, grab‑and‑go items, and non‑alcoholic beverages. Process retail and grab‑and‑go transactions accurately through the POS system. Maintain cleanliness, organization, and presentation of retail and food offerings. Communicate restocking or supply needs to the Guest Experience Supervisor. Team Collaboration & Development Work collaboratively with Guest Experience Attendants, the Guest Experience Supervisor, Night Audit, Housekeeping, and Facilities teams. Follow daily priorities, schedules, and guidance provided by the Guest Experience Supervisor. Remain open to coaching, learning, and growing toward future leadership opportunities. Support a positive, team‑oriented work environment centered on hospitality and shared accountability. Role Structure & Growth Work is performed under the direction of the Guest Experience Supervisor. Serves as a foundational role with growth potential toward Guest Experience Supervisor responsibilities. Success is measured through guest satisfaction, teamwork, reliability, and attention to detail. Work Location & Schedule On‑site position at Trailhead Lodge. Schedule may include weekends, holidays, and varied shifts based on business needs. Property operates year‑round. Additional Expectations Bring a fun, positive, and approachable attitude to every shift. Maintain a visible, professional, and guest‑ready presence in public areas. Treat all guests, teammates, vendors, and partners with respect and warmth. Maintain a safety‑first mindset for guests, coworkers, and self. Follow established procedures, service standards, and documentation guidelines. Take pride in representing Trailhead Lodge and the local community. Adapt to changing needs and willingly support other departments during peak periods or weather events. Secondary Function Provide operational support to Events and Activities during high‑volume periods or staffing gaps. Act as an escalation point for guest concerns when the Guest Experience Supervisor or Manager is unavailable. Partner cross‑functionally to support efficient work‑order communication and guest issue resolution. Assist with reinforcing guest service training and standards across the lodge. Interpersonal Contacts Works directly with the Guest Experience Supervisor and fellow Guest Experience Attendants. Collaborates with Housekeeping, Facilities, Night Audit, and Events teams. Interacts daily with lodge guests and community visitors. Required Knowledge, Skills & Experience High school diploma or GED required. Prior guest service or hospitality experience preferred but not required. Outgoing personality with a genuine desire to help people. Strong communication skills and confidence interacting with guests. Ability to remain calm, friendly, and solution‑oriented in fast‑paced environments. Technical & Computer Skills Comfortable working in a fast‑paced, multi‑system environment while maintaining high levels of data accuracy and guest confidentiality. Ability to quickly learn and navigate guest‑facing technology platforms, including reservation systems, POS systems, and CRM tools. Proficiency with hotel Property Management Systems (PMS) (e.g., Stay N Touch, Cloudbeds, Roommaster, Maestro, Mews, or similar systems). Working knowledge of OTA and channel management platforms (e.g., SiteMinder or comparable systems). Strong competency in Microsoft Office / Microsoft 365, including Outlook, Word, Excel, and Teams. Physical Capabilities & Job Conditions Ability to perform physical tasks as required to fulfill the scope and responsibilities of the position. Minimum Experience Required 1+ years in a similar role Physical Demands: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Such accommodation requires an interactive discussion with the Human Resources Department before such accommodation can be made. In addition to the specific conditions below, every position at Mt. Bachelor (Trailhead Lodge) requires the ability to shovel snow and walk on steep and uneven surfaces. Current Hiring Range: $19-21.50/hr Minimum Age Requirement: 21+ Come Work Where You Play! Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer. Mt. Bachelor is committed to creating a quality work environment which makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability or military status.