F&B Guest Experience

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Lisbon’s most iconic address. Located in the heart of Lisbon, our historic Hotel wears the cultural heart and soul of Portugal on its sleeve. Inside, art-deco sensibilities mingle with an updated Louis XVI style, and a collection of important contemporary local artwork fills our halls. Outside, views of the city’s rolling hills and brightly tiled exteriors spread out before you. After spending the day exploring the city sights, many just steps from the Hotel, we invite you for a seasonally inspired, Michelin-starred gastronomic experience at CURA restaurant. About the role: The Host/Hostess is the first interaction for guests in our Restaurants, and is the designer of memorable experiences. This role is dedicated to providing exceptional quality and service to our guests What you will do: Greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies; Seat guests promptly at a table pre-set for the number in the party and according to guest preference; Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards; Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service; Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest's name consistently; Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials. What you bring: High School Diploma or equivalent experience. A minimum of 1 year of experience in a similar role within a luxury hotel or high-end restaurant environment. Strong interpersonal skills, attention to detail, and ability to work in a fast-paced, team-oriented environment. Reading, writing and oral proficiency both in Portuguese and English. Passion to interact with guests and employees in a gentle and courteous way; Anticipate guest needs, ensuring satisfaction and respond appropriately to guest requests; An impeccable appearance as you are the face of the restaurant; Attention to detail; What we offer: • Competitive Salary, wages, and a comprehensive benefits package • Excellent Training and Development opportunities • Employee Discount for stays at any Four Seasons worldwide • Complimentary Dry Cleaning for Employee Uniforms • Complimentary Employee Meals