F&B Guest Experience Host (Chinese Speaker)

Review the reservation book and prepare for each meal period; ensure menus are clean and in excellent condition Answer phones promptly and courteously within three rings; provide accurate information about menus, pricing, and daily specials Take reservations accurately, collecting all necessary details (date, time, party size, name, special occasions, dietary requirements) and enter directly into the reservation system Notify supervisors of large parties (6+) and any special requests or occasions Distribute reservations equitably among servers with all relevant information, including birthdays, anniversaries, and special requests Maintain comprehensive knowledge of all food and beverage menus, including ingredients, preparation methods, pricing, and daily specials Greet guests warmly at the entrance, introduce yourself, and escort them to their tables with professionalism Seat guests courteously, present menus, introduce their server, and ensure their comfort Engage with departing guests to gather feedback on their experience and bid them farewell Address guest inquiries accurately and escalate complaints to management immediately Maintain hostess station presence at all times and assist team members during busy service periods Relay staff absence or tardiness notifications to supervisors Record all messages and communications on appropriate documentation; maintain confidentiality of personal information Secondary school education or equivalent qualification Fluent in English and Mandarin (written and spoken) Minimum 2 years' experience in a similar hospitality role Food & Beverage certification (preferred) Experience in the Maldives is an advantage What is in it for you: Employee benefit card offering discounted rates in Accor Hotels Worldwide Develop your talent through learning programs by Academy Accor Opportunity to grow within your property and across the world! Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Pullman Maldives Maamutaa Welcome to Pullman Maldives Maamutaa—an all-inclusive haven where luxury meets limitless possibilities. Immerse yourself in exclusive perks, ignite your intellect, and boldly extend your horizons. This isn’t just a resort; it’s a place designed for those who want to up their game. Nestled in the Southern Maldives on Maamutaa Island within the Gaafu Alifu Atoll, our enterprising playground spans 18 hectares of lush greenery, encircling a natural lake. Our commitment? Providing you with the holiday of a lifetime—where the dynamic blend of business and pleasure takes center stage. Let’s dive into the art of balancing work and play, where every moment is an opportunity to cultivate success and revel in the joy of discovery! Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS