F&B Hostess (Chinese Speaking)

Job description

Company Description Minor Hotels is an international hotel owner, operator, and investor with a portfolio of more than 536 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travelers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Elewana, Tivoli, NH Hotel Group, Four Seasons, St. Regis, Marriott, and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Avani Hotels & Resorts is a vibrant upscale brand offering relaxed comfort and contemporary style. Avani was launched in response to an increasingly influential group of discerning travelers who appreciate stylish design and excellent service, but also demand great value. Avani hotels are designed for the way we travel now. And we think it’s all about balance. Balance between coolness and kindness, between design and function, and between service and privacy. Avani+ is an uplifted extension of the Avani brand with Avani+ Fares being one of few within the brand and is the first such branded resort in the Maldives The resort will have 200 keys and multiple F&B outlets as well as Spa, Recreation Diving and Water Sports Facilities Avani teams pride themselves as Open-minded, Upbeat and Genuine. Job Description Please note that this is not an exhaustive list of everything that needs to be done. Avani+ Fares Maldives employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are: To work as a team with colleagues, to ensure timely service and a smooth-running operation. To understand and adhere to all hotel policies and Standard Operating Procedures regarding guest service, how to run the operation, and personal discipline and grooming. To perform every guest interaction in a friendly and welcoming manner To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures. To be completely familiar with the services offered in the restaurant and throughout the hotel. To greet and seat guests in the restaurant in a warm and friendly manner and set the tone of welcoming hospitality that will continue during the entire guest experience. To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible. To check each table to ensure that it is clean, and fully set up before any guests are seated at the table. To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers but try to take care of the problem at once. Pitch in and help in service whenever the need arises To ensure all documents / checklists are updated as an when required. To ensure all local laws related to service of food, drinks, tobacco are adhered to. You maybe be required to work in different shifts and maybe be assigned to different outlets in different shifts based on business needs. You may be required to work extra hours based on the business demands. Any other duties and responsibilities that may be assigned to you from time to time. Qualifications Ability to focus attention on guest needs, remaining calm and courteous at all times Should have min. 1 year experience as a Hostess for a reputed Hotel/Restaurant Should have a strong F&B Product Knowledge Strong interpersonal and problem solving abilities Ability to work well under pressure in a fast paced environment Ability to work cohesively and collaboratively as part of a team Able to communicate in English, additional language is an advantage Well-groomed and a high standard of personal hygiene required Enthusiastic and willing to learn Positive attitude and pleasant personality. Must currently hold the role applying for. Should have qualifications matching to position applying for. A positive and energetic attitude. Be able to work under pressure & flexible to work within a dynamic team environment. Excellent team player. Trackable references to support the role applied for. Additional Information We are Upbeat - We are Open-Minded - We are Genuine Videos To Watch