F&B Manager - Babington House

Job description

**The Role…** At Soho House, the **F&B****Manager** will hold a central leadership role, overseeing all aspects of the daily operation to ensure a consistently exceptional experience for members, guests, and staff. With a strong focus on service delivery, team management, operational excellence, and upholding the Club’s brand values, the Club Manager acts as the on-site lead across departments—hospitality, facilities, member services, and events. As a visible and approachable leader, you will inspire your team to uphold the Club’s culture of discretion, sophistication, and attentiveness, while maintaining a profitable, safe, and well-organised environment. --- **What's in it for you?** - Weekly Pay - Team meal whilst on shift prepared by our chefs - Every House Membership - 50% off Food & Drink, 7 days a week - Staff Room Rate; Any Bedroom, Any House, $100 a night - Private Health and Dental Care - Life Assurance - Day off on your birthday - Up to 50% Staff Discount on Cowshed & Soho Home - In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. - Free Counselling Sessions - Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. - Continuous training to develop yourself personally and professionally - Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career --- **Key duties…** - Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job - Lead engaging training sessions on Soho House food and drink programs through storytelling, demos, and initiatives like “Cook House,” “House Tonic,” and “Club School.” - Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency. - Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People & Development. - Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused. - Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team - Ensuring that members and guests have a great experience and resolving any issues before they depart - Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving - To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards - Ensure the menus are updated monthly and are correct at time of printing, adhere to GM’s deadlines for menu printing - Coordinate tasks and work with other departments to ensure that the department runs efficiently --- **What we are looking for...** - Minimum of 2+ years’ experience in similar capacity - Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure - Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests - Must be able to demonstrate competency as outlined in the training schedule and Club School - Must be able to work flexible shifts and schedules, including weekends and holidays as needed - Ability to take direction, work in a team environment and autonomously