F&B Outlets Manager

Job description

We are seeking an energetic, service-driven, and results-oriented Food & Beverage Outlets Manager to lead the daily operations of our restaurants, banquets, bars, and lounges. Reporting to the Hotel Manager, you will be responsible for delivering exceptional guest experiences, driving revenue, working with the Sales and Marketing and maintaining service excellence Key Responsibilities Oversee the day-to-day operations of all assigned F&B outlets, ensuring smooth and efficient service. Lead and develop outlet managers, supervisors, and service teams to achieve operational excellence. Ensure guest satisfaction through proactive engagement, service recovery, and continuous improvement initiatives. Monitor and manage labor costs, productivity, and departmental expenses in line with budget targets. Drive beverage and food sales through upselling, promotions, and innovative guest experiences. Ensure compliance with company standards, HACCP requirements, health & safety regulations, and hygiene protocols. Collaborate closely with Culinary, Stewarding, Purchasing, Revenue, and Marketing teams. Analyze outlet performance, guest feedback, and financial results to identify opportunities for improvement. Support special events, themed dining experiences, and resort-wide F&B initiatives. Qualifications & Experience Thai Nationality. Bachelor's Degree in Hospitality Management, Business Administration, or a related field. Minimum 3–5 years of experience in a Food & Beverage management role within an international hotel or upscale restaurant environment. Strong leadership and team development skills. Proven ability to manage multiple outlets and high-volume operations. Strong understanding of financial controls, budgeting, and cost management. Excellent communication skills in Thai and English. Knowledge of HACCP, food safety, and quality standards. Familiarity with POS systems and hotel management software. At Pullman Phuket Karon Beach Resort, we believe in creating memorable experiences for our guests while fostering a collaborative, innovative, and people-focused culture. If you are passionate about hospitality, leadership, and delivering exceptional dining experiences, we would love to hear from you. Pullman Phuket Karon Beach Resort is set in 75 acres of beautiful lush tropical gardens. Set near the Big Buddha and along the golden sands of peaceful Karon Beach, with 8 dining outlets for all tastes, 24 hour fitness center, 3 tennis courts and 2 squash courts for our active guests. With 5 outdoor swimming pools one sporting a water slide for kids, this resort is perfect for families or couples. The large pillar less Grand Ballroom, additional meeting rooms and outside space are perfect for hosting events.