F&B Server

Job description

Provide a positive first impression through warm, welcoming greetings, maintaining a polished and professional appearance at all times. Build lasting guest relationships by demonstrating genuine interest, attentiveness, and engagement throughout the dining experience. Ensure each guest feels valued and comfortable, anticipating needs and addressing requests promptly. Create a refined and elegant ambiance by ensuring table settings, service stations, and dining areas are always prepared according to company standards. Present menus confidently, explaining dishes, pricing, and offering recommendations on food, wines, and cocktails. Deliver food and beverages promptly in the correct service order and follow up to ensure guest satisfaction. Provide thoughtful wine and beverage suggestions to maximize sales while enhancing the guest experience. Resolve guest concerns or issues with professionalism and efficiency, always seeking a satisfactory solution. Adhere strictly to all company policies, guidelines, and service procedures, including HACCP food safety standards. Operate Point-of-Sale (POS) systems accurately and efficiently, handling orders and transactions with precision. Support the restaurant team in maintaining smooth operations, assisting colleagues, and contributing to a harmonious work environment. Adapt quickly to fast-paced and ever-changing service situations while maintaining composure and professionalism. 2–5 years of fine dining service experience in premium restaurants and/or luxury hotels (5-star standard preferred). Strong understanding of fine dining operations and luxury service etiquette. Ability to explain food, wine, and cocktail menus confidently and clearly. Exceptional guest service skills, professional presentation, and strong communication abilities. Proficiency in POS systems and basic computer skills. Ability to multitask and thrive in a high-pressure environment. Excellent command of English, both verbal and written (additional languages a plus). Warm, approachable, and professional demeanor. Detail-oriented with a focus on consistency and service excellence. Strong team player with a passion for hospitality. Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist.