F&B Server - Bar

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below. Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team. About Four Seasons Hotel Kuala Lumpur Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track. An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below. Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi. About Four Seasons Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 135 hotels and 59 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. F&B Server - Bar F&B Server - Bar is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests at Bar Trigona. The F&B Server position assists the captain in providing an enjoyable expertly served dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. Bussers clear tables and reset them neatly, rapidly and completely according to specification. What You Will Do: Describe the selection of beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods, maintain food & menu knowledge for items offered in bar. Communicate guest orders including any special needs or requests to the bartender using the hotel’s point-of-sales system, check completed orders with the guest’s original order, transport items to the guest table in a timely manner. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Properly and accurately close guest checks process cash and credit card payments properly settle voided checks or complimentary items. Breakdown, clean and set-up of tables and drink stations. Work harmoniously and professionally with co-workers and supervisors. To directly implement and maintain the standards of service quality pertaining to his / her area of responsibility by providing the best possible service to our guests. To directly give maximum care to the maintenance of the physical assets of the outlets within his/her responsibility in order to keep them in the best possible functional state. Ensure that service / items are prepared according to hotel minimum standards and standard procedures. Check cleanliness of the areas of the assign prior to and after service. Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently. Carry trays of food. Assist with bar inventory. Stocking paper and bar supplies. Assist in seating of guests. Assist with the cleaning of operational areas. Demonstrate the ability to intervene with potentially intoxicated guests in the restaurant, bar, or lounge by taking appropriate steps to slow down service. When necessary, discontinue service discreetly and away from other guests to avoid embarrassment and prevent escalation. What You Bring: Poses an affinity for guest service. Excellent personal presentation and interpersonal skills. Good knowledge in food and beverage. Ability to use the Micros Operating System is an advantage. Ability to lift up to 60lbs. Able to work a flexible schedule with the ability to work all shifts, weekends and holidays as per business demands and needs. Excellent reading, writing, and oral proficiency in English language. Must be able to speak, read, and write Bahasa Malaysia. Must have the right to work in Malaysia. What We Offer: Competitive salary, wages, and a comprehensive benefits package Excellent training and development opportunities Complimentary accommodation at other Four Seasons Hotels and Resorts Complimentary dry cleaning for employee uniforms Complimentary employee meals Work Type: Full Time Join Our Team Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. What to expect: You will…… Be a champion of the Golden Rule: Do unto others as you would have them do unto you Be part of a cohesive team with opportunities to learn, grow and develop Have the opportunity to engage in diverse and challenging work Derive a sense of pride in work well done Be recognized for excellence Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.