F&B Supervisor

Job description

Ensure efficient, friendly and professional food & beverage service is provided to all guests. Familiarise yourself with VIP and regular guests to ensure their requests and needs are met. Set up systems to protect and maintain control of food service equipment, correctly recording breakages and carry our regular stock takes. Set up and maintain a weekly cleaning schedule for the food service areas to achieve the highest possible hygiene and cleaning standards. Ensure team members are competent in menu, dietary and allergens knowledge. Ensure team members have some understanding of beverages and wine list and are competent to make suggestions as required. Ensure staff are aware of current promotions and are able to maximise sales to guests. Ensure guest billing is completed accurately following hotel procedure and that correct charges are posted. Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies. Maintain currency of Responsible Service of Alcohol (RSA) certification, amendments and updates and adhere to RSA principles. Maintain clean and neat presentation of bar and restaurant area(s), following set opening, closing and daily procedures. Oversee the setup and reset of specific Conference & Function activities as required. Assist with preparation of rosters, ensuring that suitable and cost-effective employee levels are maintained at all times. Rosters to be authorised by department head Minimum of 2 years of relevant experience in a food and beverage outlet. Responsible Service of Alcohol certificate. Strong knowledge of a variety of beverages including beer, wine, spirits and cocktails. Service oriented with an eye for detail. Multicultural awareness and able to work with people from diverse cultures. Ability to work independently and demonstrated initiative in a dynamic environment. Self-motivated and energetic. Ability to work a variety of shifts. Strong focus and passion for hotel operations Confident and articulate communication, negotiation, relationship and networking skills Time management skills with the ability to multitask Strong personal integrity Good interpersonal skills with ability to communicate with all levels of team members Flexible and able to embrace and respond effectively to change Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.