F&B Supervisor - In Room Dining

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli. About the Role: The In Room Dining Supervisor plays a key role in delivering an exceptional In‑Room Dining experience that reflects Four Seasons standards of service, quality, and personalized hospitality. This position supports the Food & Beverage leadership team by supervising daily IRD operations, guiding service staff, and ensuring seamless coordination between service, kitchen, and guest needs, while consistently exceeding expectations. What You Will Do: Supervise daily In‑Room Dining operations, ensuring efficient, timely, and high‑quality service delivery. Lead, motivate, and support the IRD service team during shifts, ensuring consistent Four Seasons service standards. Ensure a warm, attentive, and personalized guest experience in all IRD interactions. Coordinate closely with Culinary and Stewarding teams to ensure smooth operational flow and service execution. Monitor order taking, tray setup, delivery, and retrieval to ensure accuracy, presentation, and timeliness. Anticipate guest needs, handle complaints, and manage service recovery with professionalism and discretion. Oversee mise en place, service readiness, and overall service quality before, during, and after service periods. Ensure compliance with hygiene, safety, and HACCP regulations at all times. Support inventory control, ordering procedures, and stock management for IRD operations. Assist with staff coaching, training, and performance development to drive service excellence. Foster a positive, collaborative, and guest‑centric work environment. What You Bring: 2–3 years of experience in a Food & Beverage operational role, ideally within luxury hospitality or fine dining. Previous exposure to In‑Room Dining or similar service environments is a strong advantage. Fluency in English and Italian. Strong leadership abilities with a hands-on approach to supervising teams. Strong organizational skills, attention to detail, and polished professional presence. Knowledge of HACCP standards and luxury service practices. Flexibility to work shifts, weekends, and holidays. Excellent communication and interpersonal skills, with the ability to connect authentically with guests and inspire your team A refined sense of taste, attention to detail, and a genuine passion for creating memorable experiences. What We Offer: Annual gross basic salary of 27.000,00€ and a comprehensive benefits package. Excellent Training and Development opportunities. Employee Discount for stays at any Four Seasons worldwide. Complimentary Dry Cleaning for Employee Uniforms. Complimentary Employee Meals. Schedule & Location: Full-time position based at Hotel Danieli, Venice. Flexibility to work weekends and holidays as needed. You must possess the legal right to work in Italy