F&B Supervisor - Vietnamese candidate only

Job description

Leads service teams during operations, protecting the guest experience through visible leadership, real-time coaching, and confident decision making. This role ensures colleagues remain focused on guests by removing obstacles and reinforcing service standards in the moment. Responsibilities Guest Experience Leadership Maintain a strong and visible presence on the floor throughout service Anticipate guest needs and guide colleagues to respond confidently and consistently Take ownership of guest concerns and ensure timely and thoughtful resolution Set the tone for calm, professional, and guest-focused service Operational Oversight and Service Standards Ensure opening and closing procedures are completed and service areas are fully prepared prior to service Monitor table settings, cleanliness, and service readiness throughout operations Oversee service pacing and coordination to protect the guest experience Ensure food and beverage service is delivered according to established standards Support adherence to food safety and hygiene standards in accordance with HACCP requirements Use of Systems and Tools Guide and support the accurate use of approved hotel systems, including the Oracle Simphony Point-of-Sale system, SevenRooms Table Management System, and Oracle OPERA Cloud Property Management System, to enable confident service execution and personalized guest experiences Working Together Work closely with colleagues across Food and Beverage, Culinary, Front Office, Housekeeping, and other hotel teams to anticipate needs and protect the guest experience during service Professional Standards Maintain a consistent and visible presence on the floor during service, prioritizing guests and team support Arrive punctually for every shift, prepared to lead, coach, and make operational decisions in the moment Participate actively in daily briefings and training to reinforce standards and confidence Actively participate in fire and life safety training and drills to ensure the safety and wellbeing of guests and colleagues Other Responsibilities Attend all briefings, meetings, and trainings as assigned Ensure colleagues are prepared, on time, and correctly presented for service Maintain a high standard of professionalism and conduct at all times Perform other reasonable duties assigned by the Management of the Hotel Knowledge and Experience University, college, or vocational education preferred Previous supervisory experience in Food and Beverage is an advantage English is used daily in the workplace to support communication with an international and diverse five-star hotel clientele; proficiency is considered an asset Familiarity with hospitality systems such as the Oracle Simphony Point-of-Sale system, SevenRooms Table Management System, and Oracle OPERA Cloud Property Management System is an advantage; training will be provided Competencies Strong guest focus with the ability to lead calmly during service Confidence in coaching colleagues in real time Sound judgment and decision-making during operations Collaborative mindset and ownership of the guest experience Professional presence and credibility on the floor Opening for Vietnamese only Opened in March 2026 as the first Fairmont hotel in Vietnam, Fairmont Hanoi is a luxury urban resort that celebrates Vietnamese heritage through elegant design, exceptional dining, wellness, and world-class event facilities. With 241 guestrooms, eight dining venues, a 1,100m² Grand Ballroom, and a commitment to heartfelt hospitality, Fairmont Hanoi is set to become the social epicentre of the capital and an exciting place to build a career in luxury hospitality.