F&B Supervisor - Waterpark

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals. At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life. Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today. What you will have an opportunity to do: Our Property: Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise. Our Core Values: We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiences through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. Be Authentic Practice Humility Cultivate Teamwork Value Time Be Trustworthy We offer a very competitive salary and generous benefits including: Medical, Dental, Vision Plans Paid Life Insurance Short- and Long-Term Disability Paid Time Off & Holidays 401(k) with company match Commuter and Company-paid Toll Programs Complimentary Shift Meal POSITION OVERVIEW South Seas is seeking an energetic, hands-on Food & Beverage Supervisor to lead operations at Flippers, the signature walk-up restaurant located inside Captiva Landing Waterpark. This highly visible leadership role is responsible for the daily operation, financial performance, team leadership, and guest experience of Flippers while serving as a hospitality ambassador throughout the waterpark. Beyond managing restaurant operations, this leader actively engages with guests across Captiva Landing by promoting Flippers' menu offerings, encouraging food and beverage sales, supporting special events and cabana service, and creating memorable experiences that enhance guest satisfaction and revenue opportunities. The ideal candidate is an energetic hospitality professional who enjoys leading teams in a fast-paced, outdoor resort environment while delivering exceptional service to families and vacationing guests. Rate of Pay: $25.00 per hour Essential Functions Restaurant Operations Oversee all daily operations of Flippers, ensuring exceptional food quality, cleanliness, efficiency, and service. Lead opening, closing, and daily operational procedures. Ensure compliance with all health, sanitation, food safety, and alcohol service regulations. Maintain high presentation standards for the restaurant, dining areas, beverage stations, and service counters. Monitor food quality and presentation while partnering with culinary leadership. Ensure all equipment is maintained and operational. Guest Experience & Waterpark Engagement Actively circulate throughout Captiva Landing to engage with guests and promote Flippers' food and beverage offerings. Build relationships with guests while encouraging purchases through suggestive selling and hospitality. Coordinate with Recreation and Cabana teams to maximize guest experiences. Support special events, themed activities, and resort programming within the waterpark. Resolve guest concerns quickly and professionally while ensuring service recovery when needed. Create a fun, welcoming, and family-friendly atmosphere that reflects the South Seas brand. Leadership & Team Development Recruit, interview, hire, onboard, and train restaurant team members. Lead, coach, and develop supervisors and hourly associates. Conduct performance evaluations and provide ongoing coaching. Foster a culture focused on teamwork, accountability, safety, and guest satisfaction. Build employee engagement and recognize outstanding performance. Financial Management Manage labor scheduling to meet productivity goals. Monitor payroll, labor costs, and overtime. Control food and beverage costs through inventory management and waste reduction. Review daily sales reports and identify revenue opportunities. Assist in developing budgets and forecasting. Achieve departmental financial and operational goals. Inventory & Purchasing Maintain accurate inventory levels. Order food, beverages, paper products, and operating supplies. Monitor receiving procedures and vendor deliveries. Minimize product loss through proper storage and inventory controls. Safety & Compliance Ensure compliance with all South Seas policies and procedures. Maintain ServSafe and responsible alcohol service standards. Conduct routine safety inspections of restaurant operations. Ensure team compliance with OSHA, sanitation, and workplace safety standards. What are we looking for? Qualifications Minimum 2 years of restaurant management experience. Resort, hotel, waterpark, or high-volume casual dining experience preferred. Proven experience leading hourly teams. Strong knowledge of food and beverage operations. Experience managing labor, scheduling, inventory, and financial performance. Strong guest service and conflict resolution skills. Ability to thrive in a fast-paced outdoor environment. Excellent leadership, communication, and organizational skills. POSITION REQUIREMENTS Must possess a High School Diploma or equivalent, some college preferred. 1+ years of experience hiring and developing talent. QSR and Outdoor Dining experience is preferred. Excellent communication skills with fluency in English required. Must be proficient in POS systems, Inventory Management Systems and Microsoft Office. COMPLIANCE REQUIREMENTS Must have a valid driver’s license, motor vehicle background check will be completed Alcohol Awareness Certification (must comply with State regulations) Must be 18 years old or older to hold this role, serving/selling alcohol in state of FL Food Handlers Certification (must comply with State regulations) WORKING CONDITIONS – PHYSICAL/MENTAL REQUIREMENTS Must be able to work in a fast paced, deadline driven environment. Must be able to stand/walk for prolonged periods of time. Must be able to lift, up to 40 pounds Must be able work in different types of weather sometimes extreme, including high temperatures and humidity. Flexible schedule: days and times may vary based on need including weekends and/or holidays. SCHEDULE: Open Availability to include weekends. 5 shifts, 40 hours per week (hourly, non-exempt). Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace. Compensation: $25.00 - $25.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.