F&B Tea Master - Jin Ting Wan

Job description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. Job Responsibilities Assist the Head Tea Master in ensuring guests receive outstanding service befitting a high-end establishment. Develop and nurture strategic relationships with high-value individuals, with a focus on Casino guests, hosts, and affluent tea enthusiasts. Support the Head Tea Master in driving outlet revenue while maintaining cost discipline, with particular emphasis on tea cost management. Ensure the cleanliness and organization of tea counter areas and all related equipment. Attend daily line-ups with staff and review all information relevant to the day’s business operations. Monitor personal and team members’ grooming and attire to ensure compliance with established standards. Communicate closely with floor service teams to ensure consistent delivery of quality service. Monitor and replenish par levels for supplies and equipment; complete requisitions to address shortages or additional requirements in anticipation of business needs. Proactively upsell products and offerings to guests whenever appropriate. Prepare and inspect workstations and pantries, ensuring full compliance with departmental standards. Ensure all materials and equipment are fully prepared and service-ready in accordance with operational requirements. Conduct daily checks and cleaning of work areas to ensure adherence to cleanliness and organizational standards. Maintain familiarity with all operational services, features, and local attractions or activities to respond accurately and confidently to guest inquiries. Observe guest reactions and coordinate closely with supervisors and service staff to ensure guest satisfaction is consistently achieved. Assist the Head Tea Master in updating tea pairings in line with changes to the food menu. Ensure all assigned closing duties are completed thoroughly before signing out. Collect and analyze guest preferences and feedback, including comment cards, to support service improvements. Job Requirements Education & Certification Certificate or Diploma in Restaurant Management or extensive F&B experience International Tea Masters Association (ITMA) certification preferred. Experience A minimum of three (3) years of Tea Master experience in F&B, preferably those with Michelin-starred or Black Pearl Diamond credentials. Other Prerequisite Well-groomed and able to represent the integrated resort/outlet. Willing and able to work on shifts, weekends and public holidays Proficient in basic accounting and budgeting skills. Simple English communication and fluent Mandarin/Cantonese as this role will be required to liaise with English and Mandarin/Cantonese speaking guests. Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.