Facilities Administrator - FOH

Job description

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: As a Facilities Administrator focusing on Front of House (FOH) operations at JLL, you'll be the welcoming face and organizational backbone of our client's facility. This role centers on creating exceptional first impressions while ensuring seamless daily operations across reception, visitor management, meeting room coordination, and workplace services. You'll serve as the primary point of contact for employees, guests, and vendors, managing everything from access control and mail distribution to coordinating building services and maintaining immaculate presentation standards. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this position, you'll embody that commitment through proactive service delivery and attention to detail. You'll collaborate closely with facilities teams, building management, and stakeholders to anticipate needs, resolve issues efficiently, and contribute to a workplace environment where everyone feels supported and valued. What your day-to-day will look like: Manage front desk operations including greeting visitors, answering phones, and directing inquiries to appropriate departments while maintaining a professional and welcoming atmosphere Coordinate meeting room bookings, setup requirements, and catering arrangements to ensure seamless experiences for internal meetings and client presentations Oversee visitor management systems, including registration, badge issuance, and escort coordination while maintaining security protocols and access control procedures Handle incoming and outgoing mail, courier services, and package distribution with accuracy and timeliness Coordinate with building maintenance teams and vendors to address workplace issues, schedule repairs, and ensure common areas meet presentation standards Maintain office supplies inventory, place orders, and manage vendor relationships to ensure uninterrupted workplace operations Support workplace experience initiatives and employee engagement activities that strengthen community and collaboration across teams Process work orders, track service requests through completion, and communicate updates to stakeholders in a timely manner Maintain accurate records, logs, and documentation related to facilities operations, compliance requirements, and service delivery metrics Required qualifications: High school diploma or equivalent required Minimum 2 years of experience in front desk, reception, or facilities coordination roles within corporate or commercial environments Strong interpersonal and communication skills with demonstrated ability to interact professionally with diverse stakeholders at all organizational levels Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and ability to quickly learn workplace management systems and technologies Excellent organizational skills with proven ability to manage multiple priorities simultaneously in a fast-paced environment Customer service orientation with a proactive approach to problem-solving and service delivery Professional appearance and demeanor with commitment to representing the organization's standards and values Preferred qualifications: Associate degree or relevant professional certification in facilities management, hospitality, or business administration Experience working in managed services, corporate real estate, or commercial property environments Familiarity with workplace management platforms such as Condeco, Robin, or similar meeting room and visitor management systems Basic understanding of building systems, safety protocols, and facilities operations best practices Bilingual capabilities to support diverse workplace communities Experience supporting workplace experience programs or employee engagement initiatives Location: On-site –Kuala Lumpur, Malaysia At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . 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