Facilities Assistant

Job description

The Partnership for Supply Chain Management Job Description TITLE: Facilities Assistant REPORTS TO: Executive Director F&A LOCATION: Project Management Office, Woerden NL (PMO-NL) STATUS: Part-Time Organization description The Partnership for Supply Chain Management (PFSCM) focuses on strengthening and managing secure, reliable, cost-effective, and sustainable global supply chains to enhance health and well-being in low- and middle-income countries by increasing access to quality and affordable health products. We assist governments, non-profit organizations, commercial firms, and humanitarian agencies in achieving their public health objectives through cost-saving procurement, efficient logistics, pharma-grade storage, last-mile delivery solutions, and real-time data tracking. PFSCM is dedicated to customer satisfaction and service excellence, which is reflected in our adherence to an ISO 9001:2015 certified Quality Management System and alignment with ISO 20400 for Sustainable Procurement, which underpins all our processes and services. PFSCM, an affiliate of JSI Research & Training Institute, Inc. (JSI), a leading international public health and education consultant company in the U.S., operates from its project management headquarters in Washington D.C., and has an operational facility in Woerden, Netherlands. Additionally, we leverage the extensive network of 25 JSI offices around the world, allowing us to access their technical and operational expertise. PFSCM's global team includes a diverse array of professionals from various countries who contribute to the effectiveness of our services. This diversity enriches our ability to connect with clients and collaborate internally. We believe our mission can be achieved by fostering a purpose- and results-driven culture. We strive to create an environment where our values of collaboration, learning, proactivity, problem-solving, and outcome orientation are reflected in our daily work. Overall responsibilities The Facilities Assistant is responsible for providing day-to-day office and workplace support to contribute to the smooth operation of the PMO-NL office environment. The Facilities Assistant is expected to provide prompt, courteous service to PFSCM staff, visitors, and external contacts, while supporting a professional, organized, and welcoming office environment. The Facilities Assistant supports the Facilities function through reception services, office support activities, and daily workplace services, ensuring that routine office needs are addressed in a timely manner. Specific responsibilities Front office support: Act as host of PFSCM by greeting and interacting with visitors and staff. Answer office phone calls and route appropriately. Receive, log, and distribute incoming mail, shipments, and local courier deliveries as needed. Assist with shipping of mail going out of the office to various locations (domestic and international). Support the daily operations of the reception area and help maintain a professional and welcoming environment. Facility support: Assist the Facilities team with daily workplace support activities and maintain a professional and organized office environment. Support the upkeep of kitchen, break areas, coffee machines, work areas, and shared office spaces. Ensure kitchen facilities, coffee machines, and common areas are clean, organized, and ready for use. Monitor office supplies, kitchen supplies, and refreshments and communicate replenishment needs to the appropriate contact. Assist with the set-up and preparation of meeting rooms, including refreshments and catering support as needed. Assist with on- and off-boarding of staff with P&C, including support with Facility Tours. Identify and report facility-related issues, including equipment, kitchen, or workplace concerns, to the appropriate point of contact General support: Provide administrative and office support to PFSCM-units, as requested and needed. Perform other duties as assigned. Qualifications Professional and Technical Knowledge 0–2 years of experience in reception, office administration, hospitality, customer service, or a related support role. Experience providing customer service in a professional office environment preferred. Ability to work comfortably with Microsoft Office software, specifically Word, Excel, and PowerPoint. Must be eligible to work in the Netherlands. It is important for the applicant to be a resident in the Netherlands and have valid work authorization. Interpersonal skills/Communication Excellent written/verbal communication and interpersonal skills with a strong sense of customer service. English and Dutch fluency required, including speaking, writing, understanding, and reading. Continuous improvement/Innovative Affinity for identifying and championing new ideas and process improvements. Priority Setting, Problem Solving, & Detail Orientation Strong organization skills with an eye for details, ability to plan, prioritize, and implement day-to-day operations in a timely manner in a fast-moving, dynamic, and time-bound environment. Team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality performance standards. Disclaimer: PFSCM is committed to providing equal employment opportunities for all qualified applicants and employees and to fostering a workplace free from discrimination. We believe in upholding the values of individual merit, hard work, and excellence, and we actively oppose any practices that promote illegal preferences or actions in hiring, contracting, or other employment decisions or practices. We strive to create an environment where every individual is treated with dignity and respect, and we are dedicated to promoting a culture that recognizes and rewards individual initiative and achievements. If you are an individual with a disability or a disabled veteran and unable to apply online for an available position, you may submit your request for reasonable accommodation by calling Human Resources at 617-482-9485.