Facilities Lead, Southeast

Job description

### **Mission** Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives. **Role Purpose** Neko Health operates physical spaces that are unlike anything else in healthcare. Our clinics are designed to the standard of a flagship retail experience: every surface, every material, every interaction is considered. Members notice. They come back. They tell others. That standard does not happen by accident. It is the result of deliberate operational craft, applied daily, on the ground. This is a multi-site role. Early on, that means standing up new locations across the country: vendor programs, preventive maintenance schedules, and construction handoff, wherever the next clinic opens. Over time, as the team grows, the role narrows to a defined region, likely 8 to 15 locations. Opening new clinics stays part of the role, but will shift to openings within your region. This role is based in or around Miami, FL and requires being on site with enough regularity to walk the space, meet vendors in person, and confirm work is being done to standard. It is not a remote or fly-in role. In the near term, the person may support other locations across the region or country as new clinics open, but the core expectation from day one is a consistent physical presence in South Florida. **What You'll Deliver in the First 6 - 12 Months** **Site Operations** - Stand up vendor programs and preventive maintenance schedules for new clinic locations as they are turned over from Construction. - Walk new sites with construction partners ahead of opening, confirming systems, equipment, and finishes are ready to hand off. - Manage vendor and contractor performance across multiple locations, holding each site to the same high standard. - Source and negotiate vendor contracts directly for some service categories, and execute against centrally negotiated agreements for others, across trades including HVAC, electrical, plumbing, janitorial, elevators, fire and life safety, medical waste, routine waste, pest control, and security guards. - Conduct routine audits of open clinics to confirm they meet Neko brand standards. - Utilize a CMMS platform to track repairs and maintenance activity for all sites within a defined region. - Own the facilities budget for your portfolio and report on monthly spend: what was spent, why, and how it compares to plan. - Work directly with landlords and property managers at each site to stay compliant with lease terms. - Review and understand lease language on repairs and maintenance for every site in your portfolio, so responsibility for a given fix is clear before it becomes a dispute. **Hospitality & Emergency Response** - Our clinic teams are our customer: respond to their facilities needs with the same care Neko asks them to bring to our members. - Act as point of escalation for facilities issues across the portfolio, resolving directly or routing to the correct service partner, landlord, or warranty holder. - Be available to support clinics through emergencies as they happen, including nights and weekends. **Minimum Qualifications** - 5-8 years of hands-on facilities management experience across multiple sites, with direct responsibility for hard services, soft services, and health and safety. - Working technical knowledge of mechanical, electrical, and building systems, enough to assess contractor work and make sound maintenance decisions without deferring every call. - Comfortable reading construction drawings and specs - floor plans, MEP, finish scheduled, and submittals. - Experience managing vendor and contractor relationships directly: sourcing and negotiating some contracts, and managing performance against agreements already in place for others. - Comfortable working with a CMMS or similar facilities platform for logging, tracking, and closing out work across many locations at once. - Practical experience with health and safety programs: inspections, incident response, and compliance with local and federal requirements. - Based in or willing to relocate to Miami-Dade or Broward County, with the ability to be on site multiple times per week and respond in person on short notice. Willing to travel outside the region 10-25% of the time to support other clinic openings as needed. - Strong proactive communication skills, able to work independently across a distributed portfolio. - Be able to operate in a rapidly moving environment. This means wearing multiple hats for short periods of time as the business evolves. - Experience owning a facilities budget and reporting on monthly spend. - Experience working with landlords or property managers, including reading lease language closely enough to know who owns a given repair. - A genuine customer service mindset toward front line teams, and willingness to be available for site emergencies outside standard business hours, including nights and weekends.