Facilities Management Lead

Job description

Job Title Facilities Management Lead Job Description Summary Cushman & Wakefield is seeking an experienced Senior Facilities Manager to lead the strategic and operational management of a diverse Transport for NSW (TfNSW) property portfolio. This is an exciting opportunity for a facilities management professional who thrives in a fast-paced environment, enjoys building strong client relationships, and is passionate about safety, compliance, asset performance, and service excellence. Reporting to the Account Director, you will play a key leadership role in delivering facilities and asset management services while supporting a team of Service Delivery Managers to achieve exceptional outcomes for our client. Job Description Full-Time, Fixed-Term Contract Key Responsibilities Facilities & Asset Management Lead the delivery of facilities management services across a diverse client portfolio. Develop and implement strategic asset management and lifecycle plans. Ensure all assets are maintained in accordance with contractual, legislative, environmental, and safety requirements. Oversee preventative and reactive maintenance programs to minimise operational disruptions. Conduct portfolio reviews and identify opportunities for service improvement, innovation, and cost savings. Client & Stakeholder Management Build and maintain strong relationships with client representatives and key stakeholders. Support the Account Director in achieving client objectives and enhancing service delivery. Act as the key escalation point for operational issues and critical incidents. Deliver exceptional customer experience through proactive communication and relationship management. Leadership & Service Delivery Provide leadership, guidance, and support to a team of Service Delivery Managers. Drive accountability against contractual obligations, KPIs, and service level agreements. Foster a culture of collaboration, safety, and continuous improvement. Ensure seamless coordination between operational teams and shared service functions. Financial & Commercial Management Manage operational budgets and expenditures within delegated authority levels. Oversee procurement activities, contractor engagement, purchase orders, quotations, and invoice approvals. Identify opportunities for cost efficiencies while maintaining service quality. Safety, Risk & Compliance Champion a strong safety culture across the portfolio. Ensure compliance with WHS legislation, client requirements, and Cushman & Wakefield policies. Lead incident investigations, risk assessments, and corrective actions. Monitor contractor compliance and performance to maintain safe operating environments. About You We're looking for a confident and commercially minded facilities management professional with experience leading complex portfolios and delivering outstanding client outcomes. Essential Skills & Experience Extensive facilities management experience across commercial, government, infrastructure, or complex multi-site portfolios. Proven experience managing large-scale maintenance and asset management programs. Strong client relationship and stakeholder management skills. Demonstrated experience leading and developing operational teams. Sound knowledge of contractor management, procurement processes, and service delivery. Strong financial acumen with experience managing budgets and operational expenditure. Excellent communication, negotiation, and problem-solving abilities. Strong understanding of WHS, compliance, and risk management requirements. Proficiency in Microsoft Office and facilities management systems. Desired Attributes Self-motivated and adaptable with a proactive approach. Strong organisational and project management skills. Ability to manage competing priorities across multiple sites. Strategic thinker with a focus on continuous improvement and innovation. Customer-focused with a commitment to operational excellence. Why Join Cushman & Wakefield? At Cushman & Wakefield, you'll be part of a global leader in real estate services, working alongside industry experts who are passionate about delivering exceptional outcomes for clients. We offer: Career development and growth opportunities A collaborative and supportive team culture Exposure to a high-profile and critical infrastructure portfolio The opportunity to make a tangible impact on asset performance and service delivery Flexible and inclusive workplace practices If you're an experienced facilities management leader looking to take ownership of a significant portfolio and deliver best-in-class outcomes, we'd love to hear from you. Apply now and help shape the future of facilities management with Cushman & Wakefield. As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times. INCO: “Cushman & Wakefield”