Facilities Senior Associate (Bilingual FR/EN)

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Operations Management Level Senior Associate Job Description & Summary The Facilities Senior Associate role, reporting to the National Facilities Manager, is crucial in ensuring the smooth daily operations, maintenance, and overall workplace experience within a dynamic and complex environment. This position demands a proactive, detail-oriented professional who can excel under pressure while delivering exceptional service. As the single point of contact for all facility-related requests, the Facilities Senior Associate will triage issues and collaborate with both internal teams and external partners to maintain a high-performing, compliant, and engaging workplace. Additionally, this role will involve implementing innovative solutions to improve operational efficiency and contributing to the development of best practices in facilities management. The Opportunity: As a Facilities Senior Associate , unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to: Act as the primary contact for all facility requests and work orders at the Montreal office. Plan, oversee, and participate in small repair and maintenance projects, while assisting with larger projects as needed. Respond promptly to communications across platforms such as Eptura , Premier Office, and Service NOW ticketing systems. Manage the security pass card system for the local office and other offices across Canada. Conduct daily site inspections to ensure all spaces meet "ready-to-use" standards. Oversee the Preventative Maintenance program for PwC-owned equipment. Build and maintain strong relationships with property management, vendors, and internal teams to ensure seamless service delivery. Evaluate vendor performance against established service levels and address any discrepancies promptly. Provide backup support for meeting room and event logistics , including setup and breakdown, and serve as a backup for team members. Contribute to health and safety committees, maintain technical knowledge through training, support various projects and administrative tasks, and demonstrate flexibility with working hours as needed. What You'll Bring: Your skills, knowledge, and experiences are what set you apart. Here's what we look for: Experience in a facilities-related role with knowledge of building services, HVAC, mechanical, and electrical systems, as well as building codes. Proficient in Microsoft Office Suite (Teams, Excel, Word, PowerPoint, Outlook). Exceptional organizational and time management abilities; able to prioritize and manage multiple responsibilities in a fast-paced, deadline-oriented environment. Keen attention to detail and ability to complete tasks with limited supervision. Strong customer/client service focus, with a commitment to delivering high-quality service, professionalism, discretion, integrity, and tact. Excellent verbal and written communication skills, including effective listening, professional correspondence, and clear communication at all organizational levels. Demonstrated enthusiasm for digital upskilling and technology trends, with readiness to embrace new tools and adapt work methods. Ability to work collaboratively within a team environment and demonstrate robust interpersonal skills. Exhibits discretion when handling confidential information and escalates issues promptly as required . Proactively anticipates and responds to client needs, sets realistic expectations, and provides services according to predetermined requirements and quality standards. This position is required to be on-site. Additional information can be discussed with your interviewer. The successful candidate requires fluency in English, in addition to French as they will be required to support or collaborate with English-speaking clients, colleagues and/or stakeholders during the course of their employment with PwC Canada. This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders. The salary range for this position is $52,600 - $87,700. The posted salary range represents the expected hiring range for PwC locations in major city centres . Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements . We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package. Why you’ll love PwC We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Architectural Management, AutoCAD (Drawing Software), CAD Standards, CCURE (Security Management Software), Communication, Corrective Maintenance, Correspondence Management, Cost Management, Coworking Space Management, Creativity, Cross-Functional Team Coordination, Customer Experience (CX) Strategy, Demand Management, Embracing Change, Emergency Response System Maintenance, Emotional Regulation, Empathy, Environment, Health, and Safety (EHS) Program Development, Event Execution, Facilities Engineering, Hoteling {+ 61 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process. The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (). Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi. L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels ().