Facility Assistant Lead

Job description

Conducting a property survey to check the completeness of the facilities and the building, checking each room and public facilities. conducting final checks on facilities and buildings, and taking pictures of properties for live purposes, and scheduling visits to conduct property surveys. Coordinating with the owner and internal teams in preparing for property transformation, conducting on-site supervision on property transformation work, ensuring that all facilities and building conditions are ready to be occupied and live on the platform. Make a list of the procurement of items for kos singgahsini and apik and providing items according to the specified timeline. Ensuring that the offboarding process at expiring properties goes smoothly, and ensuring that assets have been taken out from the terminated properties. Handling complaints from owner and tenant on managed properties, resolving complaints effectively and efficiently, making the level of satisfaction with complaints good. Checking inventory of amenities in the property is always available, room cleanliness is always maintained and the facilities at the property (AC, WiFi, Laundry) function properly, checking and making a list of broken facilities/amenities. Provide service standardization training to operator and reviewing operator performance. Reviewing the condition of the property and property facilities and propose an action to improve the quality of the property.