Facility Support Officer

Job description

About Wilson Storage Wilson Storage is one of Australia's leading self-storage providers, offering secure self-storage, packaging, office, and training space solutions across Victoria, New South Wales, and Tasmania. We pride ourselves on delivering exceptional customer service through our modern facilities and customer-first approach. Due to continued growth, we are seeking motivated and customer-focused individuals to join our expanding portfolio of storage facilities. We currently have Full-Time, Part-Time and Casual Facility Support Officer opportunities available across Melbourne CBD and Inner Melbourne locations. About the Role As a Facility Support Officer, you will play an important role in supporting the day-to-day operations of our facilities while delivering exceptional customer service to our clients. This hands-on role combines customer service, sales support, administration, and facility presentation, ensuring every customer has a positive experience with Wilson Storage. Key Responsibilities Deliver exceptional customer service to new and existing customers Support sales activities and contribute to facility performance targets Assist with the day-to-day operations of the facility, including Business Hub services Manage customer enquiries, bookings, and administrative tasks Maintain high presentation standards across the facility Build strong relationships with customers and local businesses Ensure a safe, clean, and welcoming environment for customers Skills & Experience We're looking for people who enjoy working with customers and thrive in a fast-paced environment. Experience in any of the following areas will be highly regarded: Customer service Retail and sales Bulky goods retail Logistics and warehousing Self-storage operations Small business administration You will also possess: Strong written and verbal communication skills A friendly, professional, and confident manner A customer-first mindset with a focus on achieving results Strong organisational and time management skills The ability to work both independently and as part of a team Sound computer and administration skills Professional presentation and a strong work ethic What's in it for You? Full-Time, Part-Time and Casual opportunities available Melbourne CBD and Inner Melbourne locations Comprehensive training and ongoing support Competitive salary and incentive opportunities Career development opportunities within a growing business Supportive team environment and positive workplace culture By joining Wilson Storage, you'll become part of a growing business that values its people, invests in development, and provides genuine opportunities for long-term career growth. Apply now and become part of the Wilson Storage team.