Factory IT Service Delivery Manager

Job description

Location: Shanghai, China Job ID: R0127351 Date Posted: 2026-04-24 Company Name: HITACHI ENERGY (CHINA) LTD. Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: No Job Description: The opportunity Hitachi Energy Transformer Business Unit in Greater China operates across 55 cities, employs over 1,900 staff, and manages 5 transformer manufacturing plants. More than 90% of its sales come from locally manufactured products. We offer a comprehensive portfolio of Transformers Products, Solutions and Services. Transformers are essential in all electricity-related fields and applications, including power generation, transmission and distribution, oil, chemical and gas, industrial manufacturing, semiconductor and data centers, as well as building and transportation sectors. Nearly half of our white-collar workforce comprises employees in engineering and scientific fields. Internally, we have targeted talent development programs for employees at different stages of their career development to build skills and competencies, foster training, support people to own career development, scale up organization for growth and execution. How you’ll make an impact 1. You will lead the Site IT team/ resources in the factory or Hitachi Energy site​, act as a point of contact for IT supplier and CDC teams​ for IT related topics and ensure the Ticket Mgt, Ticket Triage and Escalation. 2. You will provide Infrastructure support/ delivery onsite​, maintain Governance and security onsite​ also collect and manage the demand business requirements for factory / office​. 3. You will provide IT Build project management​, provide a first line support and governance​ for applications and ensure OT Asset IT/OT Cybersecurity operational management​. 4. You will ensure First response for Cybersecurity emergency, plan and manage factory/ site IT Budget and cost control also ensure Machine Connectivity with network core switches. 5. You will manage specific applications and vendor coordination on software and network connectivity.(PLC programming out of scope)​ and ensure access to relevant applications for the factory or Hitachi Energy site. 6. You will ensure (with HR support) that the area of responsibility is properly organized, staffed, skilled and directed, guides, motivates and develops direct and indirect subordinates within HR policies, for the benefit of both company and the employee also work onsite to the site or factory your assigned to full time. 7. You will be responsible for ensure compliance with applicable external and internal regulations, procedures, and guidelines. 8. Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background 1. You hold a bachelor’s degree in Computer Science or Engineering preferred, or 10+ years of experience in Information Systems. 2. Required with 5+ years prior experience in IT, 2 years of experience in project management of complex global projects. 3. Experience in process management, business process improvement, business process management, or value stream mapping. 4. Experience with manufacturing operations methods, process, and change management is an advantage. 5. Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge. 6. Flexibility to manage multiple shifts of IT resources in a factory environment. 7. Fluent English communication skills & good local language skills of the major country of responsibility. More about us We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules) : 1. Up to 30 days full paid leaves per year 2. Flexible Benefit program (Supplementary Pensions included) 3. Medical Insurance(outpatient and inpatient) 4. Long service awards 5. Flexible Working(subject to role) Are you ready for an exciting new challenge? Does the above description sound like you? Welcome Our selection process is continuous, and the position may be closed before the advertisement expires. So, if you are interested – don’t delay, apply today! All other questions can be directed to Talent Acquisition Partner: Percy Guan, WeChat: Percy_GUAN. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.