Family Care Programme Advisor (HR)

Job description

Family Care Programme Advisor Salary: £DOE Hours: 37.5 per week / Monday-Friday Job Type: Permanent / Full Time Location: London Office - Fully onsite role This is an Office based role with flexibility of WFH 1 day per week Closing Date 15th August 2026 - All applications need to attach an up-to-date CV to be considered We are looking for an experienced EMEA Family Care Programme Advisor to join our team and provide high‑quality, specialist support across our regional Family Care Programme. This role is ideal for someone with strong HR advisory experience, exceptional case‑management skills, and the confidence to navigate complex, multi‑country parenting leave policies. Why Bright Horizons? Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 270+ portfolio being rated Good or Outstanding by Ofsted. We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing What We Can Offer You Our benefits include but are not limited to Flexible working and holiday entitlements Discounted childcare in one of our nurseries Quarterly Employee Appreciation Weeks Annual gala award evening Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life What You’ll Do To deliver expert, high-quality support across the EMEA Family Care Programme Act as the primary specialist for complex parenting cases, country specific policy interpretation, and advisory guidance across EMEA Conduct in depth fact finding and policy interpretation to support employees navigating non-standard or cross country specifications Ensure accurate and timely case management while maintaining comprehensive case notes, evidence, timelines, and compliance documentation Manage escalations ensuring timely, accurate, and supportive resolution Ensure compliance and timely escalation of high-level cases to FCP Lead Act with a high level of discretion, autonomy, and professional judgement when handling sensitive cases Provides guidance, mentoring, and escalation support to the admin function Where appropriate, partner with wider HCM e.g. MLOA, BP, and Wellness teams to resolve complex cases Partner with wider HR teams on cross functional initiatives Facilitate ongoing stakeholder engagement activities Support the FCP Lead on programme-wide initiatives Support annual programme activities, process improvements, and regional projects Support FCP Lead with continuous improvement of cross region processes, flagging operational opportunities Own the content and accuracy of all EMEA resources Contribute to a positive working environment and upholds the firm’s core values: Client Service, Excellence, Integrity and Partnership. What You’ll Bring Strong EMEA HR advisory background with experience managing sensitive and complex cases Experience in supporting EMEA wide projects Knowledge of EMEA wide leave requirements Experience working within a large corporate environment in a fast-paced setting is a must Confidence supporting multi-country HR processes Excellent organisational, communication, and stakeholder‑management skills CIPD Level 5 (or equivalent) A proactive, collaborative, and solutions-focused mindset Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed. We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants. Proud to be a Great Place to Work for 20 years. Apply today! We look forward to receiving your application. Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed. We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants. Proud to be a Great Place to Work for 20 years. Apply today! We look forward to receiving your application!