Family Engagement Lead - Glasgow

Job description

# Babyzone Glasgow Family Engagement Lead ## About Babyzone At Babyzone, we believe that every child deserves a fair start in life, regardless of their background or circumstances. Our mission is to empower families and their children, from conception to age five, by providing access to high-quality early years learning opportunities that nurture the parent-child bond. The need for support in early childhood development has never been more critical. Babyzone is a charity funded by foundations, philanthropists and trusts, including global venture builder Blenheim Chalcot. We serve families who struggle to access support elsewhere due to financial, geographic or cultural barriers by offering free, evidence-based classes and resources in premium, fully accessible community hubs. With eight Babyzone Hubs already open across the UK, a ninth about to open in Swansea, we are thrilled to announce the launch of our tenth Babyzone in Glasgow. Reporting to the Head of Babyzone, the **Family Engagement Lead** is responsible for supporting the smooth running of Babyzone delivery days and creating a welcoming, positive experience for families attending the Hub. The role includes set-up and operations, front-of-house and family engagement responsibilities, close-down duties and additional support as required. The Family Engagement Lead will need strong organisational and interpersonal skills, confidence engaging with families and stakeholders, sound problem-solving abilities and the flexibility to respond to changing needs throughout the day. ## Key Responsibilities ### Set-up and Operations - Ensure optimal preparation of areas in Easterhouse Sports Centre intended for sessions, including moving furniture, adjusting layouts and making other necessary changes. - Support class leaders with the set-up and pack-down of their equipment. - Support the set-up of exploratory play zones, projector feeds and other elements required to create a welcoming and functional environment. - Ensure families have easy access to essential amenities such as pram parking and baby-changing facilities. ### Family Engagement and Front of House - Provide a warm, supportive and inclusive welcome to all families attending Babyzone. - Explain how Babyzone operates and share relevant information with families. - Capture family attendance numbers and basic postcode data as families arrive. - Act as a visible and approachable point of contact for families throughout the day. - Support positive engagement with families and help ensure they have a welcoming experience. - Problem-solve any issues raised by families or class leaders during the day. - Welcome external stakeholders visiting Babyzone and support tours alongside the Head of Babyzone. ### Close Down - Assist class leaders in packing away equipment used for exploratory play and classes. - Return areas within Easterhouse Sports Centre to their original set-up. - Ensure all rooms are cleared of Babyzone equipment and materials. - Report attendee numbers and any relevant observations or issues to the Head of Babyzone. ### Additional Duties - Supervise and guide additional volunteers, apprentices or support staff as required. - Respond to and action reasonable requests from the Head of Babyzone. - Build positive relationships with families attending Babyzone. - Collect quotes, feedback and case studies from parents in line with the cadence agreed by the Head of Babyzone. ### Safeguarding and Compliance - Complete all required safeguarding training in a timely manner, as directed by the Safeguarding Lead and Head of Babyzone. This must be completed before the first day in post. - Adhere to safeguarding policies and help maintain a culture of safety for children, families and staff. - Report any safeguarding concerns or incidents to the Head of Babyzone or Safeguarding Lead as soon as possible. - Adhere to all Babyzone policies and procedures. ## Skills and Technical Competencies **Organisation** Ability to coordinate multiple tasks effectively and contribute to the smooth running of Babyzone delivery days. **Interpersonal and Family Engagement Skills** Strong communication and relationship-building skills, with the ability to engage positively and sensitively with families, class leaders, colleagues and external stakeholders. **Problem-solving** Ability to respond effectively to issues as they arise and help ensure a positive experience for families and other attendees. **Flexibility** Willingness to adapt to changing needs and undertake additional duties as required. **Values Alignment** A passion for Babyzone’s mission and a commitment to making a positive impact within the local community. ## Role Details - **Salary:** £13.45 per hour (Real Living Wage) - **Contract:** Part-time, permanent, term-time only - **Hours:** Fridays, term-time only (8:15am–3:00pm) - **Location:** Babyzone Hub Glasgow at Easterhouse Sports Centre (G34 9HQ) - **Start Date:** May 2026 ## Benefits - 33 days’ annual leave including bank holidays, pro-rated - Flexible working pattern to suit your lifestyle - Matched pension contributions, if eligible - A supportive and inclusive working culture - The opportunity to be part of a national network making a real difference