Family Support Specialist

Job description

**Who We Are** Hively’s mission is to build meaningful connections with families and communities, ensuring access to resources every child in Alameda County needs to thrive. Our vision is to transform the lives of children and families to benefit all communities and ensure a promising future for generations to come. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can profoundly impact the communities we serve. If this resonates with you, we invite you to apply to join our team. **Our Team & Culture** Our Team at Hively is a passionate and diverse group of individuals from a wide range of different lived experiences, backgrounds and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, and growing together and to foster a culture of respect. **The Opportunity** Reporting to the Sr Program Manager, The Family Support Specialist role is a unique opportunity to work directly with families to make a real difference in their lives and our community. In this role, you will be guiding parents and helping them find and pay for quality child care to ensure that children get the best start possible. ### What you'll be doing: - Interview, enroll, and certify families for CalWORKs and/or CAPP Child Care Program - Interview scheduled and drop-in appointments/complete necessary re-certifications - Perform new intake orientation presentations as needed - Conduct group intake appointments as needed - Respond to and resolve parent and provider issues - Maintain and update family, child and program files - Provide quality customer service for internal and external agency customers - Input data into the computer system in an accurate and timely manner - Respond to requests for information from the public - Travel to co-locations and satellite Hively offices as needed - Attend all training/technical assistance workshops - Attend all staff meetings - Other duties as assigned ### What you should bring: - BA/BS with major coursework in social services/human development or related field - Ability to define problems, collect data, establish facts, and draw valid conclusions - Experience using Microsoft Office software and Google Suite - Knowledge of all aspects of business office procedures - Ability to communicate effectively both orally and in writing - Ability to develop and maintain good working relationships with diverse groups of people - Basic math skills - Strong organizational skills - Ability to appear for work on time - Ability to follow directions - Ability to understand and follow posted work rules and procedures - Bilingual English/Spanish, Vietnamese, Chinese, Farsi, Punjabi or Hindi ### Physical Requirements - Ability to sit at a desk, conference table or in meeting rooms of various configurations for extended amounts of time - Ability to stand for extended amounts of time - Manual dexterity to use a telephone and computer - Facility to hear and understand speech at normal room levels, and to hear and understand speech on phone - Facility to speak in audible tones so that others may understand clearly in normal conversations and over the telephone - Physical agility to lift and carry up to 20 pounds and to bend, stoop, walk and reach overhead - Physical agility to push/pull, squat, twist and turn - Mental acuity to perform the essential functions of this position in an accurate and timely fashion; to make good judgments and decisions; and to evaluate the results of decisions and judgments