FBS Customer Care Representative

🌟 Join a New Project with One of the Largest Insurance Groups in the World Position: Customer Care Representative Location: On-site (Aguascalientes) | Prol. Gral. Ignacio Zaragoza #4200, Trojes de AlonsoSchedule: Monday to Friday | Shift: 8:00 AM – 5:00 PM 🚀 About the Opportunity We’re launching a new and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection. This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment. Key Responsibilities💼 What You’ll Do As a key member of our Customer Service team, you’ll: Respond to inquiries related to insurance policies and coverage Resolve moderately complex issues with empathy and professionalism Interpret policy details and make informed decisions within defined authority limits Communicate across multiple platforms while navigating internal systems Document interactions and escalate unresolved cases when needed Collaborate with departments like Claims, Underwriting, and Policy Support Identify trends and suggest process improvements Stay up to date on compliance, legal requirements, and product updates Requirements🎯 What We’re Looking For High School Diploma or equivalent (required) Fluent English 1–3 years of customer service experience Call Center experience highly desirable Strong computer skills and ability to work across systems Availability to work on-site, Monday to Friday only Bonus Points For: Experience in insurance or a related field Benefits🎁 What We Offer We believe in rewarding great work and investing in our people. You’ll enjoy: Competitive salary and annual performance-based bonusGrocery & Restaurant Vouchers Major Medical InsuranceLife Insurance Career development and continuous training A collaborative, inclusive culture within a globally respected organization 🌱 Why Join Us? This is more than just a job—it’s a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we’d love to hear from you.

🌟 Join a New Project with One of the Largest Insurance Groups in the World

Position: Customer Care Representative

Location: On-site (Aguascalientes) | Prol. Gral. Ignacio Zaragoza #4200, Trojes de Alonso

Schedule: Monday to Friday | Shift: 8:00 AM – 5:00 PM

🚀 About the Opportunity

We’re launching a new and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.

This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.

Key Responsibilities

💼 What You’ll Do

As a key member of our Customer Service team, you’ll:

• Respond to inquiries related to insurance policies and coverage
• Resolve moderately complex issues with empathy and professionalism
• Interpret policy details and make informed decisions within defined authority limits
• Communicate across multiple platforms while navigating internal systems
• Document interactions and escalate unresolved cases when needed
• Collaborate with departments like Claims, Underwriting, and Policy Support
• Identify trends and suggest process improvements
• Stay up to date on compliance, legal requirements, and product updates

Requirements

🎯 What We’re Looking For

• High School Diploma or equivalent (required)
• Fluent English
• 1–3 years of customer service experience
• Call Center experience highly desirable
• Strong computer skills and ability to work across systems
• Availability to work on-site, Monday to Friday only

Bonus Points For:

• Experience in insurance or a related field

Benefits

🎁 What We Offer

We believe in rewarding great work and investing in our people. You’ll enjoy:

• Competitive salary and annual performance-based bonus
• Grocery & Restaurant Vouchers
• Major Medical Insurance
• Life Insurance
• Career development and continuous training
• A collaborative, inclusive culture within a globally respected organization

🌱 Why Join Us?

This is more than just a job—it’s a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we’d love to hear from you.

Get the future you want At Capgemini, we are driven by a shared purpose: Unleashing human energy through technology for an inclusive and sustainable future.Technology shapes the way we live our lives. How we work, learn, move and communicate. That means our technology expertise, combined with our business knowledge, does more than help you transform and manage your business. It can help you realize a better future and create a more sustainable, inclusive world.It’s a responsibility we don’t take lightly. That’s why, since our inception more than 50 years ago, we have always acted as a partner to our clients, not a service provider. A diverse collective of nearly 350,000 strategic and technological experts across more than 50 countries, we are all driven by one shared passion: to unleash human energy through technology.As we leverage cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of business needs, this passion drives a powerful commitment. To unlock the true value of technology for your business, our planet, and society at large. From advancing the digital consumer experience, to accelerating intelligent industry and transforming enterprise efficiency, we help you look beyond ‘can it be done?’ to define the right path forward to a better future.

Get the future you want

At Capgemini, we are driven by a shared purpose: Unleashing human energy through technology for an inclusive and sustainable future.

Technology shapes the way we live our lives. How we work, learn, move and communicate. That means our technology expertise, combined with our business knowledge, does more than help you transform and manage your business. It can help you realize a better future and create a more sustainable, inclusive world.

It’s a responsibility we don’t take lightly. That’s why, since our inception more than 50 years ago, we have always acted as a partner to our clients, not a service provider. A diverse collective of nearly 350,000 strategic and technological experts across more than 50 countries, we are all driven by one shared passion: to unleash human energy through technology.

As we leverage cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of business needs, this passion drives a powerful commitment. To unlock the true value of technology for your business, our planet, and society at large. From advancing the digital consumer experience, to accelerating intelligent industry and transforming enterprise efficiency, we help you look beyond ‘can it be done?’ to define the right path forward to a better future.