Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world. What to expect on your journey with us:A solid and innovative company with a strong market presenceA dynamic, diverse, and multicultural work environmentLeaders with deep market knowledge and strategic visionWe are seeking a highly organized and people-focused Field Claims Supervisor to lead a team in a fast-paced, metrics-driven environment. This role requires a strong coach and communicator who can drive engagement, foster a culture of flexibility, identify improvement opportunities, and ensure consistent delivery of high-quality outcomes.Job SummarySupervises and directs the adjustment and administration of claims in an assigned area (involving specialization in or any combination of liability, property, or auto physical damage), and participates directly in the adjustment of complex or unusual claims.Essential Job FunctionsConducts case reviews and evaluates Claims Representative performance by continuous review of claims statistics, open and closed file evaluations, reinspection, and observation of activities in the field and office. Reviews the settlement activity of the Field Claims Office or Claims Service Center to ensure sound systems, service, and security. Sets and adjusts claim reserves within authority. Responsible for compliance with published company procedures. Recommends and carries out programs designed to meet the administrative technical training and overall development needs of all assigned personnel. Promotes coordination of Claims and Marketing relationships by instructing agents in methods and procedures of claims handling and by participation in meetings conducted by the Marketing Department. Approves and signs expense accounts for assigned personnel and all payments within authority for allocated adjustment expense on files supervised. Maintains communication with competent specialists (for example, doctors, attorneys, and repair facilities) to insure prompt, economical, and professional handling of all types of claims in assigned area. Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals. Performs other duties as assigned.RequirementsHigh School Diploma or equivalent required. Bachelor's degree preferred.At least 2 to 3 years of experience in Claims Experience in a leadership roleFluency in EnglishExperience in auto and/or property insurance is a plus. Availability to work hybrid in Aguascalientes Soft SkillsStrong communication skillsDetail-oriented and results-drivenDrives team engagement and motivationBenefitsCompetitive salary and performance-based bonusesComprehensive benefits packageCareer development and training opportunitiesFlexible work arrangements (remote)Dynamic and inclusive work culture within a globally renowned groupPrivate Health and Dental InsurancePension PlanMeals ticketsLife InsuranceBy applying for this position, candidates acknowledge and agree that:• Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies.• Legal Authorization to Work: Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated.• Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and external engagement policies prior to the start date or as soon as such circumstances arise.Failure to comply with these conditions may impact the hiring decision or employment continuation.
Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.
What to expect on your journey with us:
- A solid and innovative company with a strong market presence
- A dynamic, diverse, and multicultural work environment
- Leaders with deep market knowledge and strategic vision
We are seeking a highly organized and people-focused Field Claims Supervisor to lead a team in a fast-paced, metrics-driven environment. This role requires a strong coach and communicator who can drive engagement, foster a culture of flexibility, identify improvement opportunities, and ensure consistent delivery of high-quality outcomes.
Job Summary
Supervises and directs the adjustment and administration of claims in an assigned area (involving specialization in or any combination of liability, property, or auto physical damage), and participates directly in the adjustment of complex or unusual claims.
Essential Job Functions
- Conducts case reviews and evaluates Claims Representative performance by continuous review of claims statistics, open and closed file evaluations, reinspection, and observation of activities in the field and office.
- Reviews the settlement activity of the Field Claims Office or Claims Service Center to ensure sound systems, service, and security.
- Sets and adjusts claim reserves within authority.
- Responsible for compliance with published company procedures.
- Recommends and carries out programs designed to meet the administrative technical training and overall development needs of all assigned personnel.
- Promotes coordination of Claims and Marketing relationships by instructing agents in methods and procedures of claims handling and by participation in meetings conducted by the Marketing Department.
- Approves and signs expense accounts for assigned personnel and all payments within authority for allocated adjustment expense on files supervised.
- Maintains communication with competent specialists (for example, doctors, attorneys, and repair facilities) to insure prompt, economical, and professional handling of all types of claims in assigned area.
- Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals.
- Performs other duties as assigned.
Requirements
- High School Diploma or equivalent required. Bachelor's degree preferred.
- At least 2 to 3 years of experience in Claims
- Experience in a leadership role
- Fluency in English
- Experience in auto and/or property insurance is a plus.
- Availability to work hybrid in Aguascalientes
Soft Skills
- Strong communication skills
- Detail-oriented and results-driven
- Drives team engagement and motivation
Benefits
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health and Dental Insurance
- Pension Plan
- Meals tickets
- Life Insurance
By applying for this position, candidates acknowledge and agree that:
• Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies.
• Legal Authorization to Work: Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated.
• Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and external engagement policies prior to the start date or as soon as such circumstances arise.
Failure to comply with these conditions may impact the hiring decision or employment continuation.
Get the future you want
At Capgemini, we are driven by a shared purpose: Unleashing human energy through technology for an inclusive and sustainable future.Technology shapes the way we live our lives. How we work, learn, move and communicate. That means our technology expertise, combined with our business knowledge, does more than help you transform and manage your business. It can help you realize a better future and create a more sustainable, inclusive world.It’s a responsibility we don’t take lightly. That’s why, since our inception more than 50 years ago, we have always acted as a partner to our clients, not a service provider. A diverse collective of nearly 350,000 strategic and technological experts across more than 50 countries, we are all driven by one shared passion: to unleash human energy through technology.As we leverage cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of business needs, this passion drives a powerful commitment. To unlock the true value of technology for your business, our planet, and society at large. From advancing the digital consumer experience, to accelerating intelligent industry and transforming enterprise efficiency, we help you look beyond ‘can it be done?’ to define the right path forward to a better future.
Get the future you want
At Capgemini, we are driven by a shared purpose: Unleashing human energy through technology for an inclusive and sustainable future.
Technology shapes the way we live our lives. How we work, learn, move and communicate. That means our technology expertise, combined with our business knowledge, does more than help you transform and manage your business. It can help you realize a better future and create a more sustainable, inclusive world.
It’s a responsibility we don’t take lightly. That’s why, since our inception more than 50 years ago, we have always acted as a partner to our clients, not a service provider. A diverse collective of nearly 350,000 strategic and technological experts across more than 50 countries, we are all driven by one shared passion: to unleash human energy through technology.
As we leverage cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of business needs, this passion drives a powerful commitment. To unlock the true value of technology for your business, our planet, and society at large. From advancing the digital consumer experience, to accelerating intelligent industry and transforming enterprise efficiency, we help you look beyond ‘can it be done?’ to define the right path forward to a better future.
