FBS - HR Advisor

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.About the RoleThe HR Advisor serves as the human-centered escalation point within an AI-enabled HR operating model, providing expert guidance on complex and sensitive employee matters that require empathy, judgment, and nuanced decision-making. As part of the newly established Advisory Services team, this role supports employees and leaders across the organization by resolving advanced HR inquiries, assessing organizational needs, and driving positive employee experiences. The position plays a critical role in executing people strategies aligned with business objectives while promoting operational excellence, performance culture, organizational effectiveness, and change management initiativesWhat You'll DoServe as the primary escalation point for complex employee relations and HR inquiries that cannot be resolved through self-service or AI-supported channels. Provide consultative HR guidance to employees, managers, and business leaders on policies, procedures, employee lifecycle matters, and workplace concerns. Assess sensitive situations, evaluate risk, and recommend appropriate resolutions while ensuring compliance with company policies and practices. Partner with leaders to support employee experience initiatives, performance management discussions, organizational design efforts, and change management activities. Manage complex HR cases from intake through resolution, ensuring thorough documentation, timely follow-up, and high-quality outcomes. Coach managers on employee-related matters, helping them navigate challenging situations while balancing business and employee needs. Identify trends, recurring issues, and opportunities for process improvement to enhance the overall employee experience. Collaborate with HR Centers of Excellence and cross-functional partners to deliver consistent and effective HR solutions. Maintain a strong focus on operational excellence, service quality, and continuous improvement within the Advisory Services function. Support the execution of the company's people strategy through effective stakeholder partnership and trusted HR advisory services.Requirements5+ years of professional experience in Human Resources, Employee Relations, HR Operations, HR Advisory, HR Business Partnering, or related HR functions. Bachelors degree Fluent English communication skills, both written and verbal. Strong HR judgment and the ability to assess risk while balancing employee and business needs. Experience supporting employee experience, organizational design, performance management, and change management initiatives. Experience handling complex employee inquiries, sensitive workplace situations, and case management activities. Demonstrated ability to influence and coach leaders through employee-related matters. Strong analytical thinking, problem-solving, and decision-making skills. Ability to manage multiple priorities in a fast-paced, service-oriented environment.BenefitsThis position comes with competitive compensation and benefits package:Competitive salary and performance-based bonusesComprehensive benefits packageCareer development and training opportunitiesFlexible work arrangements (remote and/or office-based)Dynamic and inclusive work culture within a globally renowned groupPrivate Health InsurancePension PlanPaid Time OffTraining & DevelopmentBy applying for this position, candidates acknowledge and agree that:• Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies.• Legal Authorization to Work: Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated.• Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and external engagement policies prior to the start date or as soon as such circumstances arise.Failure to comply with these conditions may impact the hiring decision or employment continuation.

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

About the Role

The HR Advisor serves as the human-centered escalation point within an AI-enabled HR operating model, providing expert guidance on complex and sensitive employee matters that require empathy, judgment, and nuanced decision-making. As part of the newly established Advisory Services team, this role supports employees and leaders across the organization by resolving advanced HR inquiries, assessing organizational needs, and driving positive employee experiences. The position plays a critical role in executing people strategies aligned with business objectives while promoting operational excellence, performance culture, organizational effectiveness, and change management initiatives

What You'll Do

• Serve as the primary escalation point for complex employee relations and HR inquiries that cannot be resolved through self-service or AI-supported channels.
• Provide consultative HR guidance to employees, managers, and business leaders on policies, procedures, employee lifecycle matters, and workplace concerns.
• Assess sensitive situations, evaluate risk, and recommend appropriate resolutions while ensuring compliance with company policies and practices.
• Partner with leaders to support employee experience initiatives, performance management discussions, organizational design efforts, and change management activities.
• Manage complex HR cases from intake through resolution, ensuring thorough documentation, timely follow-up, and high-quality outcomes.
• Coach managers on employee-related matters, helping them navigate challenging situations while balancing business and employee needs.
• Identify trends, recurring issues, and opportunities for process improvement to enhance the overall employee experience.
• Collaborate with HR Centers of Excellence and cross-functional partners to deliver consistent and effective HR solutions.
• Maintain a strong focus on operational excellence, service quality, and continuous improvement within the Advisory Services function.
• Support the execution of the company's people strategy through effective stakeholder partnership and trusted HR advisory services.

Requirements

• 5+ years of professional experience in Human Resources, Employee Relations, HR Operations, HR Advisory, HR Business Partnering, or related HR functions.
• Bachelors degree
• Fluent English communication skills, both written and verbal.
• Strong HR judgment and the ability to assess risk while balancing employee and business needs.
• Experience supporting employee experience, organizational design, performance management, and change management initiatives.
• Experience handling complex employee inquiries, sensitive workplace situations, and case management activities.
• Demonstrated ability to influence and coach leaders through employee-related matters.
• Strong analytical thinking, problem-solving, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced, service-oriented environment.

Benefits

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

By applying for this position, candidates acknowledge and agree that:

• Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies.

• Legal Authorization to Work: Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated.

• Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and external engagement policies prior to the start date or as soon as such circumstances arise.

Failure to comply with these conditions may impact the hiring decision or employment continuation.

Get the future you want At Capgemini, we are driven by a shared purpose: Unleashing human energy through technology for an inclusive and sustainable future.Technology shapes the way we live our lives. How we work, learn, move and communicate. That means our technology expertise, combined with our business knowledge, does more than help you transform and manage your business. It can help you realize a better future and create a more sustainable, inclusive world.It’s a responsibility we don’t take lightly. That’s why, since our inception more than 50 years ago, we have always acted as a partner to our clients, not a service provider. A diverse collective of nearly 350,000 strategic and technological experts across more than 50 countries, we are all driven by one shared passion: to unleash human energy through technology.As we leverage cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of business needs, this passion drives a powerful commitment. To unlock the true value of technology for your business, our planet, and society at large. From advancing the digital consumer experience, to accelerating intelligent industry and transforming enterprise efficiency, we help you look beyond ‘can it be done?’ to define the right path forward to a better future.

Get the future you want

At Capgemini, we are driven by a shared purpose: Unleashing human energy through technology for an inclusive and sustainable future.

Technology shapes the way we live our lives. How we work, learn, move and communicate. That means our technology expertise, combined with our business knowledge, does more than help you transform and manage your business. It can help you realize a better future and create a more sustainable, inclusive world.

It’s a responsibility we don’t take lightly. That’s why, since our inception more than 50 years ago, we have always acted as a partner to our clients, not a service provider. A diverse collective of nearly 350,000 strategic and technological experts across more than 50 countries, we are all driven by one shared passion: to unleash human energy through technology.

As we leverage cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of business needs, this passion drives a powerful commitment. To unlock the true value of technology for your business, our planet, and society at large. From advancing the digital consumer experience, to accelerating intelligent industry and transforming enterprise efficiency, we help you look beyond ‘can it be done?’ to define the right path forward to a better future.