FBS Internal Trainer

. Supports new hire onboarding and ongoing talent development for Customer and Agent Solutions (CAS). Partners with supervisors and coaches to deliver effective training experiences. Plays a key role in change management for new products, platforms, processes, and behaviors. Serves as the primary point of contact for assigned CAS sub.segment. Facilitates first week of new hire training. Supports leaders delivering technical training. Provides train.the.leader/coach support. Manages low.complexity content updates. Gathers feedback and supports training records and reporting. Occasionally facilitates technical training modules for consistency and quality. Delivers and facilitates learning solutions for supervisory and professional.level Service Operations audiences. Creates a positive learning environment driving behavior change and measurable business results. Plans, prepares, and executes training programs with organized learning materials. Oversees trainees during sessions and provides constructive feedback. Partners with business stakeholders to identify learning needs and improvement opportunities. Supports business strategy execution with targeted learning and performance improvement solutions. Collaborates on continuous improvement initiatives with Service Operations Leadership and University partners. Manages end.to.end training delivery logistics, including classroom setup/teardown. Utilizes the Learning Management System (LMS) for effective training delivery. Coordinates training schedules, guest speakers, and support resources with cross.functional partners. Leads meetings with business leaders to review class outcomes and employee performance. Serves as a subject matter expert for curriculum development and content relevance. Contributes to cross.functional project teams with innovative ideas for enhancing learning solutions. Leads or supports projects focused on improving training programs. Conducts evaluations to assess training effectiveness and recommend improvements. Performs additional duties to support organizational learning objectivesRequirementsTotal Experience - 04 to 06 YearsWork Timings (India) - 2 PM to 11 PM IST i.e 4.30 AM to 1.30 PM EST (subjected to change)Must to have Skills : Training, Learning & Development, facilitating training sessions or delivering learning content, Fluent in English (written and spoken)BenefitsCompetitive compensation and benefits package: Competitive salary and performance-based bonuses Comprehensive benefits package Career development and training opportunities Flexible work arrangements (remote and/or office-based) Dynamic and inclusive work culture within a globally renowned group Private Health Insurance Pension Plan Paid Time Off Training & Development Note: Benefits differ based on employee level.About CapgeminiCapgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.https://www.capgemini.com/us-en/about-us/who-we-are/

. Supports new hire onboarding and ongoing talent development for Customer and Agent Solutions (CAS)

. Partners with supervisors and coaches to deliver effective training experiences

. Plays a key role in change management for new products, platforms, processes, and behaviors

. Serves as the primary point of contact for assigned CAS sub.segment

. Facilitates first week of new hire training

. Supports leaders delivering technical training

. Provides train.the.leader/coach support

. Manages low.complexity content updates

. Gathers feedback and supports training records and reporting

. Occasionally facilitates technical training modules for consistency and quality

. Delivers and facilitates learning solutions for supervisory and professional.level Service Operations audiences

. Creates a positive learning environment driving behavior change and measurable business results

. Plans, prepares, and executes training programs with organized learning materials

. Oversees trainees during sessions and provides constructive feedback

. Partners with business stakeholders to identify learning needs and improvement opportunities

. Supports business strategy execution with targeted learning and performance improvement solutions

. Collaborates on continuous improvement initiatives with Service Operations Leadership and University partners

. Manages end.to.end training delivery logistics, including classroom setup/teardown

. Utilizes the Learning Management System (LMS) for effective training delivery

. Coordinates training schedules, guest speakers, and support resources with cross.functional partners

. Leads meetings with business leaders to review class outcomes and employee performance

. Serves as a subject matter expert for curriculum development and content relevance

. Contributes to cross.functional project teams with innovative ideas for enhancing learning solutions

. Leads or supports projects focused on improving training programs

. Conducts evaluations to assess training effectiveness and recommend improvements

. Performs additional duties to support organizational learning objectives

Requirements

Total Experience - 04 to 06 Years

Work Timings (India) - 2 PM to 11 PM IST i.e 4.30 AM to 1.30 PM EST (subjected to change)

Must to have Skills : Training, Learning & Development, facilitating training sessions or delivering learning content, Fluent in English (written and spoken)

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

https://www.capgemini.com/us-en/about-us/who-we-are/

Get the future you want At Capgemini, we are driven by a shared purpose: Unleashing human energy through technology for an inclusive and sustainable future.Technology shapes the way we live our lives. How we work, learn, move and communicate. That means our technology expertise, combined with our business knowledge, does more than help you transform and manage your business. It can help you realize a better future and create a more sustainable, inclusive world.It’s a responsibility we don’t take lightly. That’s why, since our inception more than 50 years ago, we have always acted as a partner to our clients, not a service provider. A diverse collective of nearly 350,000 strategic and technological experts across more than 50 countries, we are all driven by one shared passion: to unleash human energy through technology.As we leverage cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of business needs, this passion drives a powerful commitment. To unlock the true value of technology for your business, our planet, and society at large. From advancing the digital consumer experience, to accelerating intelligent industry and transforming enterprise efficiency, we help you look beyond ‘can it be done?’ to define the right path forward to a better future.

Get the future you want

At Capgemini, we are driven by a shared purpose: Unleashing human energy through technology for an inclusive and sustainable future.

Technology shapes the way we live our lives. How we work, learn, move and communicate. That means our technology expertise, combined with our business knowledge, does more than help you transform and manage your business. It can help you realize a better future and create a more sustainable, inclusive world.

It’s a responsibility we don’t take lightly. That’s why, since our inception more than 50 years ago, we have always acted as a partner to our clients, not a service provider. A diverse collective of nearly 350,000 strategic and technological experts across more than 50 countries, we are all driven by one shared passion: to unleash human energy through technology.

As we leverage cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of business needs, this passion drives a powerful commitment. To unlock the true value of technology for your business, our planet, and society at large. From advancing the digital consumer experience, to accelerating intelligent industry and transforming enterprise efficiency, we help you look beyond ‘can it be done?’ to define the right path forward to a better future.