FBS - Vendor Experience and Support Analyst

Farmers Insurance is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, Farmers Insurance is part of one the largest Insurance Groups in the world.About the RoleWe are looking for a Vendor Experience and Support Analyst to join the Sales Support team. This is a critical function focused on enabling sales success by removing barriers in the sales process. This team ensures that sales representatives can stay focused on selling and confidently guide customers through to policy binding.In this role, you will manage day-to-day vendor support operations while playing a key part in maintaining risk and compliance standards, supporting business controls, and driving operational efficiency. You will also contribute to projects, process improvements, and cross-functional initiatives that strengthen the overall sales support ecosystem.This is a highly visible role that requires strong organization, analytical thinking, and the ability to collaborate across multiple stakeholders in a fast-paced environmentWhat You’ll DoManage day-to-day vendor operations, including billing reconciliation, performance reporting, and system access provisioning/remediationCoordinate meetings, monitor calls, and facilitate resolution of technology-related issues with appropriate teamsSupport the implementation and oversight of risk and compliance initiatives, ensuring alignment with internal policies and regulatory requirementsServe as a first line of defense by monitoring business controls and identifying risks or control gapsConduct business control self-assessments and support process governance and documentation effortsPartner with Legal, Compliance, Internal Audit, and Risk teams to ensure proper adherence to frameworks and controlsIdentify control failures, provide recommendations, and support remediation planning and executionAssist with regulatory and litigation-related requests, ensuring proper documentation and responseSupport process improvement initiatives and contribute to strengthening operational workflowsAnalyze data and generate insights to improve reporting, vendor performance, and business decision-makingCollaborate with cross-functional stakeholders to support projects, programs, and ad-hoc initiativesCreate and present reports and materials to support leadership decision-makingRequirements3–5 years of experience in sales support, operations, risk/compliance, or related fieldBachelor’s degree in Business, Accounting, or a related fieldMicrosoft Excel (Advanced)Power BI (Intermediate)Microsoft PowerPoint (Intermediate)Strong organizational skills and attention to detailExperience with contract and SOW interpretationKnowledge of risk and compliance management frameworksAbility to support process improvement and documentation effortsExperience in issue identification and remediation supportStrong reporting and analytics capabilitiesExcellent communication skills and ability to collaborate across multiple stakeholdersAbility to manage multiple priorities and deliver results in a structured and timely mannerExperience supporting vendor management and operational processesBenefitsCompetitive compensation and benefits package:Comprehensive benefits packageCareer development and training opportunitiesFlexible work arrangementsDynamic and inclusive work culture within a globally renowned groupPrivate Health InsurancePension PlanPaid Time OffTraining & DevelopmentNote: Benefits differ based on employee level.

Farmers Insurance is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, Farmers Insurance is part of one the largest Insurance Groups in the world.

About the Role

We are looking for a Vendor Experience and Support Analyst to join the Sales Support team. This is a critical function focused on enabling sales success by removing barriers in the sales process. This team ensures that sales representatives can stay focused on selling and confidently guide customers through to policy binding.

In this role, you will manage day-to-day vendor support operations while playing a key part in maintaining risk and compliance standards, supporting business controls, and driving operational efficiency. You will also contribute to projects, process improvements, and cross-functional initiatives that strengthen the overall sales support ecosystem.

This is a highly visible role that requires strong organization, analytical thinking, and the ability to collaborate across multiple stakeholders in a fast-paced environment

What You’ll Do

• Manage day-to-day vendor operations, including billing reconciliation, performance reporting, and system access provisioning/remediation
• Coordinate meetings, monitor calls, and facilitate resolution of technology-related issues with appropriate teams
• Support the implementation and oversight of risk and compliance initiatives, ensuring alignment with internal policies and regulatory requirements
• Serve as a first line of defense by monitoring business controls and identifying risks or control gaps
• Conduct business control self-assessments and support process governance and documentation efforts
• Partner with Legal, Compliance, Internal Audit, and Risk teams to ensure proper adherence to frameworks and controls
• Identify control failures, provide recommendations, and support remediation planning and execution
• Assist with regulatory and litigation-related requests, ensuring proper documentation and response
• Support process improvement initiatives and contribute to strengthening operational workflows
• Analyze data and generate insights to improve reporting, vendor performance, and business decision-making
• Collaborate with cross-functional stakeholders to support projects, programs, and ad-hoc initiatives
• Create and present reports and materials to support leadership decision-making

Requirements

• 3–5 years of experience in sales support, operations, risk/compliance, or related field

• Bachelor’s degree in Business, Accounting, or a related field
• Microsoft Excel (Advanced)
• Power BI (Intermediate)
• Microsoft PowerPoint (Intermediate)
• Strong organizational skills and attention to detail
• Experience with contract and SOW interpretation
• Knowledge of risk and compliance management frameworks
• Ability to support process improvement and documentation efforts
• Experience in issue identification and remediation support
• Strong reporting and analytics capabilities
• Excellent communication skills and ability to collaborate across multiple stakeholders
• Ability to manage multiple priorities and deliver results in a structured and timely manner
• Experience supporting vendor management and operational processes

Benefits

Competitive compensation and benefits package:

1. Comprehensive benefits package
2. Career development and training opportunities
3. Flexible work arrangements
4. Dynamic and inclusive work culture within a globally renowned group
5. Private Health Insurance
6. Pension Plan
7. Paid Time Off
8. Training & Development

Note: Benefits differ based on employee level.

Get the future you want At Capgemini, we are driven by a shared purpose: Unleashing human energy through technology for an inclusive and sustainable future.Technology shapes the way we live our lives. How we work, learn, move and communicate. That means our technology expertise, combined with our business knowledge, does more than help you transform and manage your business. It can help you realize a better future and create a more sustainable, inclusive world.It’s a responsibility we don’t take lightly. That’s why, since our inception more than 50 years ago, we have always acted as a partner to our clients, not a service provider. A diverse collective of nearly 350,000 strategic and technological experts across more than 50 countries, we are all driven by one shared passion: to unleash human energy through technology.As we leverage cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of business needs, this passion drives a powerful commitment. To unlock the true value of technology for your business, our planet, and society at large. From advancing the digital consumer experience, to accelerating intelligent industry and transforming enterprise efficiency, we help you look beyond ‘can it be done?’ to define the right path forward to a better future.

Get the future you want

At Capgemini, we are driven by a shared purpose: Unleashing human energy through technology for an inclusive and sustainable future.

Technology shapes the way we live our lives. How we work, learn, move and communicate. That means our technology expertise, combined with our business knowledge, does more than help you transform and manage your business. It can help you realize a better future and create a more sustainable, inclusive world.

It’s a responsibility we don’t take lightly. That’s why, since our inception more than 50 years ago, we have always acted as a partner to our clients, not a service provider. A diverse collective of nearly 350,000 strategic and technological experts across more than 50 countries, we are all driven by one shared passion: to unleash human energy through technology.

As we leverage cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of business needs, this passion drives a powerful commitment. To unlock the true value of technology for your business, our planet, and society at large. From advancing the digital consumer experience, to accelerating intelligent industry and transforming enterprise efficiency, we help you look beyond ‘can it be done?’ to define the right path forward to a better future.