FC Channel Community Banking Program Manager

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive materials and ensuring results align to program strategy, simplification, and new capabilities. The Community Banking Program Strategy and Governance Manager is responsible for overseeing the operational governance, risk management, compliance support, and strategic execution of Community Banking programs and initiatives. This role serves as a central point of coordination across internal stakeholders, external partners, technology teams, and program owners to ensure programs operate effectively, remain compliant, and deliver intended business and community outcomes. The role leads contract oversight, budgeting processes, governance routines, performance monitoring, issue management, and program controls for both new and existing Community Banking programs. In addition, the manager develops executive-level communications and content for recurring stakeholder forums, leads market and competitive intelligence efforts, and partners closely with technology teams to drive enhancements that strengthen program effectiveness, scalability, and regulatory compliance. Responsibilities: Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations Provide end-to-end oversight of Community Banking program governance, including contracts, budget management, performance monitoring, controls, risk mitigation, and compliance support. Develop and maintain governance frameworks, operating routines, scorecards, monitoring tools, and reporting mechanisms to drive program accountability and transparent decision-making. Manage vendor and partner contract oversight, ensuring alignment with business objectives, service level expectations, and enterprise requirements. Required Qualifications: 5+ years of experience in program management, product management, governance, strategy, operations, risk management, business management, or related disciplines. Experience managing budgets, contracts, governance processes, reporting routines, and performance management frameworks. Demonstrated ability to lead cross-functional initiatives involving business, technology, risk, compliance, finance, and external partners. Strong analytical and problem-solving skills with the ability to translate data and insights into actionable business recommendations. Experience developing executive-level presentations, communications, scorecards, and reporting materials. Proven ability to influence stakeholders and drive execution within a highly matrixed organization. Skills: Consulting Problem Solving Program Management Project Management Reporting Collaboration Leadership Development Performance Management Presentation Skills Issue Management Oral Communications Process Design Process Performance Management It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil ​liability.​ The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC, Safe Act/Loan Originators​​ Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - CA - San Francisco - 315 Montgomery St - 315 Montgomery (CA5704), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544) Pay and benefits information Pay range $117,000.00 - $175,100.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.