Feature Lead - Senior Platform Engineer (Development & L1/L2 Support Integration)

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing leadership, technical direction and oversight to a team delivering technology solutions. Key responsibilities of the job are to provide oversight of the design, implementation, and maintenance of complex computer programs, align technical solutions to business objectives, and ensure that coding practices/quality comply with software development standards. Job expectations include conducting multiple software implementations and applying both depth and breadth in knowledge of several technical competencies. We are seeking a highly skilled Senior Platform Engineer who combines application development, DevOps engineering, and L1/L2 production support expertise to enable the successful onboarding, deployment, and ongoing support of enterprise applications. This role is responsible for end-to-end ownership —from application build, environment setup, and platform integration to production stability, incident management, and continuous improvement. The ideal candidate will operate in a security-first, compliance-driven banking environment , ensuring high availability, scalability, and operational excellence. Responsibilities: Designs, develops and is accountable for feature delivery Applies enterprise standards for solution design, coding and quality Ensures solution meets product acceptance criteria with minimal technical debt Guides the team on work breakdown and execution Works with the Product Owner to ensure that product backlog/requirements are healthy, with clear acceptance criteria Plays a team lead role (as an individual contributor) and mentors the team Guides team members with skills and practices (planning and estimation, peer reviews, and other engineering practices) Key Responsibilities: Monitor system health and application performance using Grafana, Prometheus, Dynatrace, and Splunk; respond to alerts, troubleshoot issues, perform root cause analysis, and ensure timely resolution. Design, build, and deploy containerized applications using OpenShift/Kubernetes, Docker, and Helm; create deployment manifests and ensure scalability and reliability best practices. Support and maintain OpenShift/Kubernetes clusters, deployments, services, ingress/routes, and configurations. Build and manage CI/CD pipelines using Bitbucket, Jenkins, Artifactory, XL Release, and Ansible; automate release processes and maintain deployment artifacts. Work with global teams to onboard applications and integrate with enterprise systems including monitoring, logging, IAM, CI/CD, and databases. Configure and troubleshoot web servers (NGINX, Apache, Gunicorn, Uvicorn) and apply networking concepts such as DNS, load balancing, and traffic routing. Perform database health checks, tuning, integration, and troubleshooting for PostgreSQL, MongoDB, and Cassandra. Manage Redis caching and demonstrate working knowledge of messaging systems such as Kafka. Configure and manage observability across metrics, logs, and traces using Prometheus, Alertmanager, OpenTelemetry, Splunk, and Dynatrace. Develop automation scripts using Python, Bash, YAML, and PowerShell to improve operational efficiency. Manage and secure Linux (RHEL) environments, containers, and VMs ensuring compliance and performance optimization. Align applications with IAM and security standards (SSO, OAuth/OIDC, Active Directory, Vault, TLS/PKI); support threat modeling and vulnerability analysis. Manage project delivery using Agile methodologies, including backlog prioritization and progress tracking via Jira. Maintain architecture diagrams, runbooks, SOPs, and technical documentation in Confluence/SharePoint. Collaborate with development, infrastructure, and security teams to resolve issues and implement improvements. Required Qualifications: 7+ years of experience in DevOps / Platform Engineering / Production Support / Application Development Strong ownership across development + support lifecycle Ability to operate at both deep technical level and high-level architecture view Excellent collaboration with global teams Process-oriented with focus on documentation and governance Automation mindset to eliminate manual effort Comfortable leveraging AI/LLMs (e.g., Copilot) for productivity Technical Skills: Containerization & Orchestration: OpenShift, Kubernetes, Docker, Helm CI/CD & DevOps: Jenkins, Bitbucket, Artifactory, XL Release, Ansible Programming & Scripting: Python, NodeJS, Bash, YAML Operating Systems: Linux (RHEL), Windows Web & Middleware: NGINX, Gunicorn, Uvicorn, Apache Observability: Prometheus, Grafana, Dynatrace, Splunk, OpenTelemetry Databases: PostgreSQL, MongoDB, Cassandra Caching & Messaging: Redis, Kafka (conceptual) Security & IAM: SSO, OAuth/OIDC, Active Directory, Vault Infrastructure as Code: Helm, Terraform Desired Qualifications: Experience working in enterprise/banking environments preferred Visualization: Tableau (preferred) Skills: Automation Influence Result Orientation Stakeholder Management Technical Strategy Development Architecture Business Acumen Risk Management Solution Delivery Process Solution Design Agile Practices Analytical Thinking Collaboration Data Management DevOps Practices Minimum Education Requirement: Bachelor’s degree or equivalent work experience. Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130) Pay and benefits information Pay range $106,500.00 - $173,700.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.