Fiat P2P Operation Expert

Job description

**About Us** Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. As part of the Bybit Fiat team, we are looking for a P2P Regional Expert to own LATAM regional growth strategy and day-to-day operational performance. You will lead a small team of regional Business Development specialists, partner closely with local teams on the ground, and serve as the regional growth engine to accommodate global P2P strategy, develop localised strategy and turn the strategy into execution. Reporting to the Global P2P Operations & COE Lead, you will be accountable for P2P regional growth target, merchant ecosystem development, regional product rollouts, and cross-functional coordination across Product, Risk, Compliance, Marketing, Community, and Customer Service. This is a regional team leader role for someone who is equally comfortable in strategy thinking and solid market-level execution. #### Key Responsibilities #### Regional Operational Ownership • Own day-to-day P2P business performance across LATAM markets and other assigned regions. • Monitor regional OKR including transaction volume, competitiveness, disputes, and fraud patterns, etc. • Identify operational bottlenecks and propose data-driven solutions to improve platform efficiency and user experience. • Provide localised business insights to the P2P Ops Lead, own regional strategy and contribute to product roadmap. #### Team Leadership • Lead, coach, and develop a small team of regional Business Development managers covering target markets. • Set clear targets, structured workflows, and review cadences for the BD team. • Identify capability gaps and actively drive upskilling, hiring, and team development. • Foster a performance-driven, collaborative, and ownership-led culture. #### Merchant Ecosystem Development • Drive merchant onboarding, relationship management, performance tracking, incentive programs, and quality improvements across the region. • Oversee and grow merchant community to maintain a healthy, active, and engaged P2P ecosystem. • Serve as the primary liaison between Bybit and the regional merchant community. #### Cross-functional & Local Coordination • Coordinate with local market teams to align operations with country-specific dynamics, regulations, and user behavior. • Work with Product to communicate regional needs, test new P2P features, and support local rollout. • Work with Risk and Compliance to ensure safe P2P operations (fraud prevention) and adherence to local regulatory requirements. • Collaborate with Marketing and Community on regional campaigns and user education. • Coordinate with Customer Service to support dispute resolution and ensure efficient handling of user cases. • Execute and continuously contribute operational SOPs, working with P2P COE. #### Market Insights & Growth • Analyze regional P2P market trends, pricing dynamics, payment methods, and competitive landscape. • Surface insights from market research and merchant feedback to Product, Risk, Compliance, and CS, working with COE • Lead regional P2P go-to-market initiatives and growth campaigns in partnership with Marketing. • Drive execution of user acquisition initiatives and campaign rollouts #### **What We're Looking For** #### Must Have • 5+ years of relevant experience in operations, business development, or product operations — ideally in crypto, fintech, tech., marketplaces, or adjacent sectors. • 2+ years of proven experience leading or coordinating small teams. • Hands-on experience operating across multiple countries or markets. • Strong understanding of operational workflows, project management best practices, and structured execution. • Excellent communication and cross-functional collaboration skills • Strategic thinking and analytical mindset: comfortable with dashboards, data-driven decision-making, and translating numbers into strategy and actions. • Fluent in English; additional regional languages are a strong plus. • Comfortable in a fast-paced, ambiguous, and rapidly evolving environment. #### Nice to Have • Direct experience with P2P platforms, crypto exchanges, or digital asset ecosystems. • Familiarity with merchant management in a marketplace or P2P environment. • Exposure to risk monitoring, anti-fraud methods, KYC/KYB processes, or transaction oversight. • Experience with growth campaigns, user acquisition, or market launches. • Passion for blockchain, financial inclusion, and the future of decentralized finance. **Why Join Us** At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.