Field Account Manager, Fleet Operations - NW

Job description

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. Job Category Sales, Marketing & Product Management Position Summary The Field Account Manager, Fleet Operations drives day-to-day business results, strengthens local relationships, and improves customer satisfaction for national, regional, and dealer/commercial accounts for assigned territory for our Bridgestone Retail Operations (BSRO). They execute strategic plans to drive incremental revenue and gross profit by leveraging support from local BSRO field teammates. This role is a remote based role with a strong preference to be based out of Denver, CO due to location of the team. Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements. ___ Responsibilities Own profitable fleet business at territory level. D rive day-to-day business development to meet/exceed sales goals for national, regional, and local SMB accounts in assigned territory. Build and nurture strong relationships with national account key decision makers at the local level to understanding their business needs and goals to drive greater penetration within the existing customer base. Guide the implementation of national account specific business plans and serve as the primary national account contact at the field level to foster growth and profitability. Lead the training of store teammates to drive SMB account strategy. Partner cross-functionally with the operations, field, and marketing teams to deliver on our service promises. Evaluate issues preventing fleet sales; address customer concerns, resolving issues, and ensure timely response to inquiries. Manage and resolve escalated fleet customer defined issues (including billing and customer satisfaction). Serve as a leader and subject matter resource on BSRO to fleet accounts. Lead in person planning meetings with national accounts at local locations to capture business opportunities. Understand customer needs and provide product and service recommendations to drive customer satisfaction. Cultivate local store connections with store managers and teammates. Ensure BSRO store teams are aware of all tools available to them for managing fleets. Responsible for delivering business results and action items during weekly Region meetings. Conduct quarterly business reviews with field leaders to understand their needs while highlighting the B2B business trends within their Region. Minimum Qualifications Proven track record of success in sales, particularly managing fleet accounts. Excellent communication, negotiation, and relationship-building skills Strong analytical and problem-solving abilities Deep understanding of the industry and market dynamics Ability to travel to meet with clients across the assigned territory Bachelor's degree in business, sales, or a related field Live in or around the Denver, CO area. Preferred Qualifications Minimum of 8 years of fleet experience Retail fleet management At Bridgestone, you are Free to Be We believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of, because who you are is what we need. What we offer At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you: A supportive and engaging onboarding experience to ensure a smooth transition into our team. The opportunity to develop and grow, through training and regular mentorship. Corporate Social Responsibility activities. A truly global, dynamic and challenging work environment. Agility and work/life effectiveness and your long-term well-being. An effective and inclusive team. Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law. Employment Eligibility If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.