Field Application Engineer

Job description

Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data. Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction. Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, Sophia-Antipolis (Nice), Singapore & Hong Kong. To support our global outreach, we also operate a commercial office in Spain. You can find below an interesting link about who we are and what we do : [Insights about Outsight](https://www.outsight.ai/insights) Our Passenger Flow Traffic Monitoring solution is trusted by the world’s leading airports and train stations across four continents, including the most renowned hubs celebrated for their operational excellence and exceptional passenger experience. We also deploy our solutions in other markets such as Tourism, Retail and Sports. Additionally, our Car Traffic Remote Monitoring product is trusted by several Tier 1 customers, including BMW. Position Overview : As a Field Application Engineer in the Customer Delivery team, you are the customer's privileged point of contact for all aspects related to the deployment of our “Spatial Intelligence Platform” solutions intended for managers of public places (Airports, etc.) and “Real-time 3D perception” for developers of smart machines and systems (robotics, real-time mapping, automatic pilots, aerial inspection, etc.) What will be your responsibilities? Serve as the primary technical contact for deploying our solutions in public spaces and smart infrastructures Lead product installations and manage customer feedback, ensuring a seamless experience from start to finish. Analyze and resolve technical issues, contributing to product improvement. Ensure customer Satisfaction. Develop and deliver training materials that help customers get the most out of the company's products and services. Deliver onboarding training to new customers to help customers understand and adopt Outsight solutions. Generate new sales opportunities: Identify the right stakeholders in the existing customer portfolio, provide insights on customer needs and upcoming projects to the sales team. Help close deals by answering customer questions and addressing any concerns, delivering demo of Outsight solutions and attending to pre-sales customer meetings when requested Collaborate with other teams: Work closely with other teams, such as sales, marketing, and product development. Provide valuable input on product features, marketing campaigns, and customer support initiatives, and in particular document Feature Requests (tagged as sales or delivery blockers). What are the requirements for the role? Master’s degree in Computer Science, Electrical, Industrial, Automotive, or Mechanical Engineering—or equivalent practical experience. Minimum 3 years in a similar role, demonstrating effective project ownership, client-facing support, and technical engagement. **Proficient in Linux systems** with the ability to independently deploy, configure, and troubleshoot software solutions in real-world environments. Strong problem-solving mindset and **autonomous troubleshooting skills**, especially in undocumented or fast-changing situations. Clear communicator with the ability to simplify and explain complex technical issues to both technical and non-technical stakeholders. Solid IT and networking fundamentals (e.g., routing, firewalls, TCP/IP). Fluent in English (French is a plus). Proactive, detail-oriented, and capable of thriving in a fast-paced, collaborative startup setting. Willing and able to travel for on-site deployments and client support. Why join us? Be part of the team pioneering Spatial Intelligence solutions at unprecedented scale—the breakthrough technology transforming how the world’s most prestigious airports, infrastructure operators, and smart cities understand and optimize physical flows. As a 7-time Gartner-recognized category-defining leader with dozens of global awards including “Edge AI Product of the Year,” “LiDAR Leader Award,” “CES Best of Innovation” and many more, we’re backed by 37 patents and deployments with the most prestigious (and challenging) customers across four continents. Join our international team of world-class experienced engineers and business leaders solving humanity’s most complex spatial challenges, from passenger flow optimization to autonomous robotics coordination, while working at the cutting edge of 3D AI, LiDAR perception, and real-time analytics. Supported by rock-solid investors including BNP Paribas, BPI France, Energy Innovation Capital and Demeter who back our long-term vision, this is your opportunity to shape how physical and digital worlds interact, with the resources, growth trajectory, and technical challenges that will accelerate your career in ways traditional companies cannot offer.