Field Application Engineer, Europe - Reconeyez

Job description

Deliver technical training, product demonstrations, and onboarding for dealers and integration partners Support field deployments, including pilot programs and high-profile installations Configure and troubleshoot integrations between Reconeyez’s cloud platform and third-party systems Diagnose and resolve complex technical issues across hardware connectivity, and software Act as a technical escalation point and coordinate with internal teams Partner with Sales to support pre-sales activities and customer presentations Provide hands-on support when required while guiding partners Gather and communicate customer feedback to Product and Engineering Maintain documentation in Pipedrive and Atlassian tools Travel extensively (~50%) across Europe. What Success Looks Like Dealer growth and repeat business Successful deployments and integrations Reduced onboarding friction and faster issue resolution Positive partner feedback Contributions to product improvement What You Bring 3+ years in a technical, customer-facing role Experience with hardware systems and networking Familiarity with VMS or monitoring platforms Experience with integrations and troubleshooting Strong problem-solving and communication skills Bonus • Experience in physical security industry • Exposure to LTE/networking equipment • Familiarity with Pipedrive, Jira/Confluence, MS Office, Google Workspace Who You Are • Commercially aware technician • Independent and hands-on • Customer-focused and relationship-driven • Comfortable in a growing, evolving environment Why Join Reconeyez, powered by VOSKER • Be part of a growing European business • Work with innovative remote security technology • Build and shape the Field Engineering function • High autonomy and growth opportunities Location & Travel • Anywhere in Western Europe • National and European travel required (~50%) At Reconeyez, powered by VOSKER, we are redefining remote surveillance. Our solar-powered, cellular-connected security solutions are designed for environments where traditional systems fall short — delivering reliable, intelligent monitoring for construction sites, critical infrastructure, and remote assets. As we continue to expand our presence in Europe, we are looking for a Field Application Engineer to join our growing team. This is a highly impactful, customer-facing role at the intersection of technical expertise, customer success, and sales support.