Field Application Engineer - Shenzhen based

Job description

Bragi was founded in 2013 and launched the world's first Truly Wireless Earphones in 2015 (yes, a whole 12 months before the Airpods...) Since then, we have evolved from a promising startup to a market-moving creator of innovative technology, opening the new category of Truly Wireless Earphones. Bragi transformed into a software enabler for consumer brands, focusing on scaling its technology after investing more than $90 million in software and AI. Now we are a leader in the AI headphone space, known for our smart devices that integrate seamlessly into users' lives. With a focus on innovation and user experience, we are driving the evolution of wearable technology. Field Application Engineer – Shenzhen-based As a Field Application Engineer, you will support our Shenzhen Sales team by acting as the technical bridge between Bragi, our partners, and customers in the Chinese market. You will help customers successfully evaluate, integrate, test, and launch our technologies, with a focus on mobile SDK integration, Bluetooth/audio behavior, connected devices, and customer-facing technical support. This is a remote role based in Shenzhen, China Tasks Support customers and partners during product evaluation, integration, development, testing, and production Provide technical guidance for mobile SDK/app integration, Bluetooth connectivity, audio features, and connected device behavior Reproduce, debug, document, and escalate customer issues across mobile, firmware, hardware, and connectivity layers Work closely with sales teams to support customer discussions, design-in activities, and new business opportunities Manage customer samples, collect technical feedback, and share insights with internal product and engineering teams Review and support customer-facing technical documentation, integration guides, specifications, schematics, and PCB layouts when needed Travel for on-site customer support when required Requirements Experience in Field Application Engineering, Technical Support, Customer Engineering, Solutions Engineering, Mobile Integration Engineering, or a similar customer-facing technical role Strong experience with mobile app or mobile SDK integration Good understanding of Bluetooth, BLE, audio products, hearables, wearables, or connected consumer devices Strong troubleshooting skills, including issue reproduction, root-cause analysis, debugging, documentation, and escalation Ability to communicate clearly with both technical and non-technical stakeholders and explain complex topics in a practical, customer-friendly way Proactive, self-driven, and comfortable handling urgent customer issues and multiple priorities independently. Fluent Chinese and English, both spoken and written Nice to Have Experience with embedded systems or firmware integration Experience with Jieli / JLI, Qualcomm, Bluetrum, or similar chipset platforms Experience with hardware debugging tools, protocol analyzers, or simulation tools Background in consumer electronics, audio devices, semiconductor platforms, or Shenzhen-based hardware supply chains Benefits The ability to be part of actively contributing to Bragi's next development process, being part of an R&D team in Shenzhen, China, and working with colleagues primarily based in Europe Exciting and challenging projects that will change how audio is consumed forever Work hand in hand with worldwide-known audio brands A chance to deliver a delightful experience to 25m+ users in the next 12 months (existing base is 10m+) Home-office and flexible working hours A flexible Learning & Development program, choose where you want to improve yourself