Field Applications Specialist-Donor Screening

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position The Opportunity A healthier future is what drives us to innovate. Here at Roche we continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Thereby, creating a world where we all have more time with the people we love. That’s what makes us Roche. As a Field Applications Specialist, you will provide Molecular Diagnostics and Clinical Diagnostics support for new and existing customers. In this role you will provide highly visible customer support through the performance of moderately complex on-site installation, and customer training, reagent applications and product conversions for Molecular Diagnostics/Clinical Diagnostics-Donor Screening instruments, applications, and products. You will use your technical expertise to drive customer satisfaction and to increase sales revenue by identifying opportunities for innovation. The Field Applications Specialist supports technical issues at new and existing customers, including: Analyzer, consumable, and reagent support New application installation and support Conduct on-site training seminars for customers for instrumentation and applications, including retraining/follow-up training Response to customer requests for technical assistance Assistance to support reagent/software conversions Provides sale support for new product launches and product conversions This field-based role involves up to 75% overnight travel throughout the United States. Our ideal candidate would reside within 1 hour from a major US airport. While we have significant account presence in Texas and Tennessee and would welcome candidates from these regions, residency in these states is not required—we're seeking talented professionals who can support our nationwide operations from a location that facilitates frequent travel. Relocation benefits are NOT available for this job posting. Who You Are: Bachelor’s degree in Biology, Chemistry, Cell Biology or Biochemistry, or Bachelor’s degree in Medical Technology, and/or relevant experience 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment Preferred Qualifications: 3+ years of previous experience in a clinical laboratory as a bench tech or in a donor screening environment Ability to learn Roche solutions (i.e. chemistry, immunology, molecular, life sciences, IT solutions), and stay current with industry trends Effective written/verbal communication skills as well as project management experience Effective customer consultative skills which includes advanced scientific knowledge and analysis, exceptional customer engagement, and fostering of strong customer relationships Can work as a field-based individual contributor with independence and autonomy. Effective planning/organizational/time management skills The expected salary range for this position based on the primary location of Texas is $69,600-$129,200 USD annually. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below. Benefits Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants .