Field Chief Technology Officer - North America West

Job description

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Technical authority and commercial judgement create the bridge between architecture and business outcomes. As a 1Password Field Chief Technology Officer (Field CTO), you’ll help the world’s largest organizations navigate that bridge while shaping the future of enterprise identity security. The Field CTO is the most senior customer-facing technical advisor within the 1Password Solutions Engineering organization. You’ll influence enterprise technology leaders, accelerate adoption of the 1Password platform and help define how modern organizations secure every sign-in to every application from every device, including AI agents. You’ll partner with executive buyers, enterprise architects, developers and security practitioners to solve some of the industry’s most complex identity and access challenges. You’ll engage in our most strategic customer opportunities, represent 1Password in executive briefings, customer advisory boards, industry events and executive forums, and serve as a trusted advisor to Product, Engineering and GTM leadership. You’ll focus your efforts where executive technical leadership can materially influence customer outcomes, while transforming those experiences into repeatable technical motions that scale across the broader Solutions Engineering organization. Beyond customer engagement, you’ll help scale the technical capabilities of the entire Solutions Engineering organization. You’ll transform customer insights into repeatable playbooks, mentor senior Solutions Engineers, influence product direction and establish technical strategies that improve how we engage enterprise customers around the world. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. This is a remote opportunity within Canada and the US. What we're looking for: - 12+ years of experience in enterprise technology, cybersecurity, consulting, solutions engineering, enterprise architecture or technical leadership roles. - Demonstrated success influencing executive technology leaders within Fortune 500 organizations. - Deep technical expertise across identity, access management, privileged access, cloud security, developer platforms, SaaS security or AI security. - Exceptional executive communication skills with the ability to translate complex technical concepts into business outcomes. - Demonstrated ability to simplify highly complex technical concepts into compelling narratives for executive audiences. - Proven ability to influence enterprise architecture decisions across large, complex organizations. - Experience supporting strategic enterprise sales opportunities and partnering closely with executive sales teams. - Strong understanding of enterprise buying processes and modern sales methodologies such as MEDDPICC. - Experience building technical strategies, reusable methodologies or customer engagement frameworks that scale beyond individual contributions. - Demonstrated ability to influence product strategy through customer engagement and market insights. - Proven ability to build trusted relationships across Product, Engineering, Sales and executive leadership while influencing without direct authority. - Experience speaking to diverse audiences at industry conferences, executive forums and analyst events. - Willingness to travel up to 50%. SUCCESS IN THIS ROLE Within your first 12 to 18 months, you will: - Influence the successful outcome of 1Password’s most strategic customer opportunities and executive relationships. - Build trusted partnerships with Product, Engineering and GTM leadership that shape future platform investments. - Create repeatable technical plays, executive messaging and reference architectures adopted across the global Solutions Engineering organization. - Elevate the technical capabilities of the field through mentorship, thought leadership and executive engagement. - Expand 1Password’s influence across the identity security community through conference speaking, customer advisory boards and industry events. What you can expect: SERVE AS A TRUSTED TECHNICAL ADVISOR TO STRATEGIC CUSTOMERS - Build relationships with CIOs, CISOs, CTOs, Chief Architects and technical decision makers across Fortune 500 organizations. - Participate in executive briefings, architecture reviews and strategic workshops to help customers solve complex identity, access and security challenges. - Participate in executive customer meetings where senior technical leadership is needed to build consensus, align C-level priorities with technical teams and accelerate strategic initiatives. - Provide technical leadership throughout the sales cycle, helping account teams navigate architecture discussions, competitive evaluations and executive decision making. - Support our most strategic opportunities by accelerating technical alignment, reducing execution risk and building customer confidence. SHAPE THE FUTURE OF SOLUTIONS ENGINEERING - Build repeatable technical motions, executive messaging, reference architectures and technical playbooks that scale across the global Solutions Engineering organization. - Mentor senior Solutions Engineers and help raise the technical and consultative capabilities of the broader team. - Partner with Sales Leadership, Solutions Engineering Leadership and Enablement to identify emerging technical trends, strategic opportunities and areas for organizational investment. - Develop enablement programs that prepare the field for emerging technologies and evolving customer challenges. - Serve as a technical thought leader across the organization, helping define best practices for enterprise engagement. INFLUENCE PRODUCT STRATEGY - Serve as the executive voice of the field by bringing customer feedback, competitive intelligence and implementation insights directly to Product and Engineering leadership. - Partner with Product Management and Engineering to influence roadmap priorities, validate emerging capabilities and support early customer adoption programs. - Help translate emerging market trends into actionable product and GTM strategies. REPRESENT 1PASSWORD EXTERNALLY - Speak at conferences, executive events, customer advisory boards, analyst briefings and industry forums. - Develop technical thought leadership through presentations, blogs, webinars, whitepapers and executive content. - Build credibility with customers, industry analysts, strategic partners and the broader security community while strengthening 1Password’s market position. - Be called upon to join high-impact, in-person customer engagements where executive technical leadership can build alignment, accelerate decision-making and strengthen strategic relationships. - Serve as the executive technical face of 1Password for our most strategic customers and partners. - Shape how 1Password engages enterprise organizations around identity security, AI, developer security and modern access management. - Partner directly with executive leadership across Product, Engineering, Marketing and Go-to-Market to influence company strategy. - Help define the future of Solutions Engineering by mentoring technical leaders and building scalable customer engagement models. - Represent 1Password on some of the industry’s biggest stages while helping organizations securely navigate the future of identity. USA-based roles only: The annual base salary for this role is between $228,000 USD and $342,000 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $228,000 CAD and $342,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.