Field Coordinator - Energy Efficiency - SEEL

Job description

Location Central New Jersey JOB SUMMARY Under the direction of the Program Manager, the Field coordinator will lead the daily activity of assigned to route drivers and loaders, specifically for the PSE&G Appliance Recycling Program. Ensure high quality customer satisfaction is delivered on behalf of the client. DUTIES AND RESPONSIBILITIES • Distribute and review daily schedules for all crews, including customer names, addresses, routes, and alternate visits. • Ensure crews fulfill scheduled appointments by tracking real-time progress for all visits. • Making sure the crew has all the tools and equipment needed to properly remove appliances. • Measure and monitor program quality assurance and time management of all assigned crews daily. Goal is 1 per assigned crew per day. • Handle all assigned customer complaints related to field activities. • Coach, advise, and mentor crews where appropriate. • Monitor and order inventory for field operations as needed. • Ensure crews enter all relevant data and submit documentation on the day of their visits. • Review data daily for accuracy, especially data concerning time spent by crews. • Monitor employee scheduling and attendance, ensuring installation goals are met. • Making sure the crews and vehicles are properly insured, up to date on emissions requirements, DOT requirements are satisfied, and the maintenance of the vehicle. • Work as an installer or consultant as needed. • Performs related work as required. SUPERVISION • Driver • Loader MINIMUM REQUIREMENTS • Two (2) years prior supervisory experience • Able to work in very fast-paced environment and hold to deadlines. • Problem-solver. Able to respond to diverse set of challenges in the field and do whatever it takes to meet project deliverables on schedule. • Ability to communicate effectively with subordinates, peers, supervision, and customers • Proficient in Microsoft Office applications (e.g., Word, Excel, Power Point) • Able to use mobile devices including laptop computers, notebooks, and PDA’s PREFERRED QUALIFICATIONS • Bachelor’s degree (Preferred) The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required to perform the work.