Field Deployment Engineer Lead

Job description

ABOUT US Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capabilities to deliver mission-critical systems to allied forces. Our work is guided by clear values: building technologies with real-world impact, pursuing excellence in everything we do, setting ambitious goals, and taking on the hardest technical challenges. We operate in a demanding environment where rigor, ownership, and execution are expected. About the Role As Field Deployment Lead, you are the senior technical authority on-site for the deployment of our advanced technology systems. You own end-to-end system functionality across hardware and software, lead a team of deployment engineers, and serve as the primary expert operator and trainer — driving customer teams to full operational autonomy. This role combines deep technical ownership with field leadership and a direct customer-facing responsibility in high-stakes environments. Responsibilities - Deployment Leadership: Lead on-site deployment of technical systems — including core hardware units, ground infrastructure, and control software — from site survey through customer acceptance. - Technical Authority: Own end-to-end system functionality in the field across hardware and software layers; serve as the senior escalation point for technical issues. - Team Management: Guide and coordinate a team of Field Deployment Engineers; ensure execution quality, task allocation, and team development on-site. - Commissioning & Acceptance: Oversee system configuration, testing, and validation; own the acceptance process through to customer sign-off. - Operator Training: Deliver expert-level training to customer teams on system operation, maintenance, and troubleshooting — driving autonomy and operational readiness. - Troubleshooting & Escalation: Diagnose and resolve complex hardware, software, and integration issues in the field; escalate unresolved blockers with structured documentation. - Cross-functional Coordination: Act as the primary field interface with engineering, programme, and product teams; relay field findings to support iteration and improvement. - Documentation: Produce rigorous deployment, acceptance, and training documentation; maintain structured records of site configurations, issues, and resolutions. Candidate Requirements - 5+ years of experience in field deployment, systems integration, or technical commissioning on enterprise-grade or complex electronics systems. - Demonstrated experience leading a team of engineers in field or operational environments. - Hands-on experience with hardware/software integration in operational environments — experience with complex integrated sensing or control systems is a strong plus. - Strong systems-level understanding: ability to troubleshoot and own resolution across hardware, software, and connectivity layers. - Proven ability to train and bring customer teams — including technical end-users — to operational autonomy on complex systems. - High degree of field autonomy and composure in high-stakes, time-sensitive environments. - Detail-oriented with strong documentation and organisational skills. - Comfortable with a dynamic schedule requiring frequent international presence. - Fluency in English required; French and Arabic is a plus. We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.