Field engineerGenetec is an innovative technology company with a broad solutions portfolio that encompasses security, intelligence, and operations. As the industry leader in IP-based physical security solutions, it’s our aim to minimize the unknown. We build resilient, connected solutions that help businesses protect, understand, and enhance the world around them. We are currently seeking a Field Engineer who will provide remote and on-site professional services to Genetec customers, including remote and on-site technical support, system deployment and commissioning, audits, and system assessments and will act as a general liaison between Genetec and its customers.RequirementsWhat your day will look like*We invite you to apply even if you happen to not meet every requirement. We provide training and support to help you reach your full potential within this role* Perform technical support, installation, audit, assessment, and maintenance of Genetec systems remotely and on customer premises.Act as a primary technical point of contact for key projects to Genetec’s partners.Develop and maintain a strong relationship with new and existing customers.Develop and maintain an extensive working knowledge of Genetec's solutions.Properly document issues encountered in the Genetec trouble ticket system and customer relationship management (CRM) tool.Ensure timely escalation of critical customer related issues through proper channels.Ensure timely resolution of customer issues.Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, and change requests.Provide reporting as requested by Genetec and the customer. About youGeneral CriteriaDegree in Computer Sciences, Electrical Engineering, or equivalent experience.Experience in customer service, technical support, and/or project management.Excellent administration and troubleshooting skills of various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.).Excellent knowledge of networking principles and IP protocols.Understanding of network storage (SAN, NAS, iSCSI) principles and best practices as well as server virtualization concepts.“Can do” attitude, able to multitask and an ability to manage priorities.Strong analytical skills with a desire to constantly learn and evolve at the same pace as the software.Strong team player while possessing the autonomy to manage your own workload.Excellent communication skills.Capacity to travel 30/40% of the time. Technical AssetsDeployment and troubleshooting of security systems such as:CCTV (IP cameras and encoders, video matrices, DVRs, etc.). Access control systems (reader, controller, wiring, etc.) License plate recognition systems and concepts.MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications.C#, Visual Basic, VBScript, PowerShell, or similar technologies. What’s in it for you The opportunity to make a difference in an international and diverse work environmentTo be creative and challenge the status quo by bringing new ideas to the tableTo work in an industry-leading global company with flat hierarchiesA wide range of opportunities to develop professionally and personallyGenetec is an equal opportunity employer. 🏆 4.5/5 agreed in an Internal Engagement Survey “People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here.”
Field engineer
Genetec is an innovative technology company with a broad solutions portfolio that encompasses security, intelligence, and operations. As the industry leader in IP-based physical security solutions, it’s our aim to minimize the unknown. We build resilient, connected solutions that help businesses protect, understand, and enhance the world around them.
We are currently seeking a Field Engineer who will provide remote and on-site professional services to Genetec customers, including remote and on-site technical support, system deployment and commissioning, audits, and system assessments and will act as a general liaison between Genetec and its customers.
Requirements
What your day will look like
*We invite you to apply even if you happen to not meet every requirement. We provide training and support to help you reach your full potential within this role*
- Perform technical support, installation, audit, assessment, and maintenance of Genetec systems remotely and on customer premises.
- Act as a primary technical point of contact for key projects to Genetec’s partners.
- Develop and maintain a strong relationship with new and existing customers.
- Develop and maintain an extensive working knowledge of Genetec's solutions.
- Properly document issues encountered in the Genetec trouble ticket system and customer relationship management (CRM) tool.
- Ensure timely escalation of critical customer related issues through proper channels.
- Ensure timely resolution of customer issues.
- Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, and change requests.
- Provide reporting as requested by Genetec and the customer.
About you
General Criteria
- Degree in Computer Sciences, Electrical Engineering, or equivalent experience.
- Experience in customer service, technical support, and/or project management.
- Excellent administration and troubleshooting skills of various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.).
- Excellent knowledge of networking principles and IP protocols.
- Understanding of network storage (SAN, NAS, iSCSI) principles and best practices as well as server virtualization concepts.
- “Can do” attitude, able to multitask and an ability to manage priorities.
- Strong analytical skills with a desire to constantly learn and evolve at the same pace as the software.
- Strong team player while possessing the autonomy to manage your own workload.
- Excellent communication skills.
- Capacity to travel 30/40% of the time.
Technical Assets
- Deployment and troubleshooting of security systems such as:
- CCTV (IP cameras and encoders, video matrices, DVRs, etc.).
- Access control systems (reader, controller, wiring, etc.)
- License plate recognition systems and concepts.
- MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications.
- C#, Visual Basic, VBScript, PowerShell, or similar technologies.
What’s in it for you
- The opportunity to make a difference in an international and diverse work environment
- To be creative and challenge the status quo by bringing new ideas to the table
- To work in an industry-leading global company with flat hierarchies
- A wide range of opportunities to develop professionally and personally
Genetec is an equal opportunity employer. 🏆 4.5/5 agreed in an Internal Engagement Survey “People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here.”
At Genetec, we believe that everyone’s voice deserves to be heard and we want you to learn and to grow within your role to maximize your potential. Our family, of over 2000 people globally, is made up of diverse individuals who are passionate about technology and are quick to try new ideas, even if it means risking failure. Most of all, we are all proud to say that we have the privilege to work with some of the coolest, smartest and nicest people we know - Each other! There are many reasons as to why we were chosen as one of Montreal’s Top Employers for over a decade.Want to join our team? Check out the job postings below or share them with a friend!
At Genetec, we believe that everyone’s voice deserves to be heard and we want you to learn and to grow within your role to maximize your potential.
Our family, of over 2000 people globally, is made up of diverse individuals who are passionate about technology and are quick to try new ideas, even if it means risking failure.
Most of all, we are all proud to say that we have the privilege to work with some of the coolest, smartest and nicest people we know - Each other! There are many reasons as to why we were chosen as one of Montreal’s Top Employers for over a decade.
Want to join our team? Check out the job postings below or share them with a friend!
