Field Engineer

Job description

**Who we are** Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field. We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company. **What you’ll do** The Field Engineer is a hands-on role responsible for installing, calibrating, maintaining, and troubleshooting Pronto’s autonomous technology on heavy equipment at a mining site in Saudi Arabia. This role will support the on-site deployment of Pronto’s autonomous systems. The position requires strong electrical and mechanical skills and comfort working in outdoor industrial environments. **Installation & Deployment** - Perform on-site installation of Pronto hardware and software solutions, including sensor systems, DBW kits, power integration, and vehicle interfaces. - On-site installation of peripheral hardware such as network stations, gate systems, and office infrastructure. - Conduct system calibrations and validation tests to ensure installations meet operational standards. - Collaborate with Engineering and Customer teams to ensure field deployments align with specifications and best practices, as well as collaborating on R&D projects. **Maintenance & Troubleshooting** - Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance. - Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impacts - Diagnose and repair hardware, software, and connectivity issues in the field. - Utilize diagnostic tools and logs to identify root causes and implement fixes with minimal downtime. - Communicate findings clearly to engineering teams for deeper analysis and continuous improvement. **Customer Site Support** - Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel. - Provide basic training to customer staff when required. - Document all service activities, updates, and issues using internal ticketing and CRM tools. **What we’re looking for** - 4+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role. - Proficiency with hand tools, diagnostic equipment, and electrical testing tools. - Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs). - Ability to read wiring diagrams, schematics, and follow technical documentation. - Comfortable working independently in field environments with minimal supervision. - Excellent interpersonal and communication skills. **Preferred Qualifications:** - Experience with autonomous vehicle systems, machine control, robotics, or complex sensor integrations. - Familiarity with Linux-based systems and remote diagnostics. - OSHA 10, MSHA Part 48 or equivalent safety certification. **Why join us** - Work on real, production-deployed autonomy. - Build technology that directly improves safety, efficiency, and productivity. - Tackle complex challenges in demanding, real-world environments. - Be part of a fast-moving team with high ownership and impact. - See your work deployed and making a difference in the field. - Collaborate closely with experienced engineers and industry operators. **What else you need to know** - On-site role at a mining operation in Saudi Arabia. - Accommodation provided during deployments. - Mining rotation schedule (e.g., 2 weeks on-site followed by 1 week time off). - Field-based role in rugged mine environments. - Compliance with site-specific safety and health requirements.