Field Engineer

Job description

**Field Engineer** **ABOUT THE JOB** **Company Intro:** TurbineOne is a fast-moving and high-performance startup with a mission to strengthen situational awareness for all Americans serving at our nation’s frontlines - and we are backed by the best DefenseTech venture capitalists. Our Frontline Perception System is an edge-first software platform that allows anyone, even with no technical knowledge, to build and use machine learning models within a comms-contested tactical environment. Our rapidly growing startup seeks a talented and versatile Field Engineer to join our dynamic team. In this role, you'll be at the forefront of deploying our innovative ML solutions in high-stakes environments, working directly with national security customers to ensure seamless integration and optimal performance of our systems. As a crucial link between our development team and end-users, you'll have the opportunity to significantly impact national security operations while pushing the boundaries of ML technology. We want to hear from you if you thrive in fast-paced, challenging environments and are excited about the intersection of advanced technology and critical missions. **Job Title:** *Field Engineer* - Reporting to: Engineering Operations Manager - Location:Geographically flexible for home-office with frequent travel required **Primary Responsibilities:** - Be willing and able to travel up to 50% of the year. - Understand customer needs and requirements, providing tailored integration solutions using the Frontline Perception System (FPS). - Identify and define integration processes for integrating FPS with existing and emergent systems. - Write Software Scripts to enable system integrations and workarounds. - Collaborate closely with engineering, product, and customer success teams to deliver robust integration solutions. - Conduct on-site assessments and evaluations to understand customer infrastructure and recommend optimal integration strategies. - Develop detailed integration plans, timelines, and documentation to guide the implementation process. - Provide hands-on technical support and training to customers during the integration and deployment phases. - Continuously gather feedback from customers to iterate and improve integration processes and FPS capabilities. - Ensure successful field deployments by troubleshooting and resolving integration issues promptly. **On a Typical Day You Would:** - Provision and configure FPS deployments for each engagement you are assigned to. - Meet with customers to gather and understand their specific integration needs and constraints. - Design and document a tailored integration process for the customer’s existing or emergent systems. - Write a js or python script to route data generated in FPS to a client system via api subscription. - Deploy and configure FPS on-site, ensuring seamless integration with the customer’s infrastructure. - Provide technical training and support to customer teams, ensuring they are confident in using FPS. - Collaborate with internal teams to refine and improve FPS based on field experiences and customer feedback. - Troubleshoot and resolve any technical issues that arise during integration and deployment. **Desired Experience and Attributes:** - High standard of ethics, grit, integrity, and moral character. - 5+ years of work experience in system integration, preferably within defense or related industries. - Strong understanding of machine learning concepts and their practical applications. - Good understanding of networking concepts, LAN vs WAN, ssh, ip, DHCP etc. - Proven experience in integrating complex software systems with existing infrastructure. - Excellent problem-solving skills and ability to think critically in high-pressure environments. - Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders. - Willingness to travel frequently and work on-site with customers as needed. - A college degree in Computer Science, Engineering, or related field is preferred. **Startup Culture Expectations:** - We’re a small, fully remote team, and everything is our responsibility. - Our team thrives on autonomy, trust, and solid communication. - Everyone on the Team needs to be very comfortable with constant change, moving fast, sharing failures, embracing grit, and building things themselves. **Eligibility:** - Must be eligible to obtain a clearance with the U.S. government. **For internal use during the hiring process:** **Desired Skills:** - Experience in engineering complex production systems. - Proven track record in system integration and deployment. - Experience working in resource-constrained environments. - Strong technical documentation and communication skills. **Desired Attributes:** - Strong interest in understanding and solving customer problems. - Demonstrable self-starter with a proactive approach to problem-solving. - A huge amount of inquisitiveness and interest in how systems work and a willingness to jump in anywhere and spend time debugging. **Culture Fit:** - Humility around the problem space and the problem set. - Inquisitiveness and interest in meeting customer needs. - Comfortability with a fully-remote position and frequent travel requirements. **Compensation:** - The base salary range for this role is $130,000–$185,000. Actual compensation will be determined based on experience, skills, and geographic location.