Field Event Sales Coordinator

Job description

**About us**HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. **Our people**With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. **Our impact**Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our [YouTube Channel](https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g) or [Blog Posts](https://blog.gohighlevel.com/general-atlantic-joins-highlevel/) **Who You Are:** Highly organized, detail-oriented, and dependable, with a natural ability to thrive in a sales-supported, event-driven environment where relationships and follow-through are everything. Comfortable managing multiple deadlines, owning workflows, and communicating proactively in fast-paced settings. Building genuine relationships with external partners and internal teams comes naturally, with a real commitment to ensuring every exhibitor and sponsor interaction reflects the HighLevel standard. A self-starter who works independently in a remote environment while staying fully accountable to the team, with the people-first mindset and organizational instincts to keep things moving even when priorities shift. ### What You'll Be Doing: **Exhibitor & Sponsor Support** - Manage the exhibitor and sponsor email inbox, responding to all inbound inquiries in a timely manner - Handle inbound site inquiries and reactive leads, triaging and routing them appropriately - Support the onboarding of new exhibitors and sponsors using standard templates and guidelines - Set discovery and follow-up appointments on behalf of the Senior Manager, Field Event Sales - Provide on-site operational support for exhibitors and sponsors at internal HighLevel events **Contract & Invoice Management** - Track and follow up on unsigned contracts promptly to keep deals moving forward - Ensure deposits are collected in accordance with agreed upon payment timelines - Maintain accurate records of contract status and payment activity across all accounts **Deliverable Tracking & Coordination** - Own the deliverable tracking cadence to ensure all exhibitor and sponsor assets are collected well in advance of each event - Maintain dashboards and trackers to provide visibility into outstanding items - Escalate issues and risks to the Senior Manager when needed **Cross-Functional Collaboration** - Attend regular one-on-ones with the Senior Manager and recurring meetings with the Events team - Coordinate with internal stakeholders including Events, Marketing, and Billing teams as needed - Support vendor and sponsor communication and documentation in partnership with the Senior Manager **Operations & Process Support** - Maintain accurate internal documentation and exhibitor and sponsor records in HighLevel CRM - Document recurring challenges and share observations to support process improvements - Follow established compliance guidelines and ensure required approvals are completed ### What You’ll Bring: - Experience supporting sales, events, or operational activities in a fast-paced environment - Strong attention to detail in managing timelines, deliverables, and follow-up cadences - Excellent written and verbal communication with a warm, professional tone - Comfort working independently in a fully remote setting while staying proactive and accountable - Strong interpersonal skills when working with external partners and internal teams - Organized and reliable approach to managing multiple priorities without things falling through the cracks - Familiarity with Google Workspace, Zoom, Slack, HighLevel CRM, and AI tools such as ChatGPT and Claude **Experience/Education/Certifications Required:** - 1 to 3 years of experience in a sales support, account coordination, or administrative sales role - Experience in event coordination, hospitality, or a customer-facing environment is a plus - High school diploma or equivalent required; Bachelor's degree in Event Management, Communications, Marketing, or Hospitality Management strongly preferred - Experience in SaaS or high-growth environments is a plus - Some travel required to support internal HighLevel events throughout the year