Field Operations Contractor

Job description

ABOUT BLACKBIRD: Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers. Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry. ABOUT OUR TEAM: At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees. We have passion for our product – committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We make others better – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission. ABOUT BLACKBIRD Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers. Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry. ABOUT OUR TEAM At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees. We have passion for our product – committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We make others better – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission. Just as Blackbird fosters magical in-restaurant experiences, we believe being together ignites creativity, accelerates problem-solving, and strengthens the team spirit essential to driving our mission forward. ABOUT THE JOB At Blackbird, we believe every guest should feel like a VIP the moment they walk into a restaurant. Whether it’s last-minute tables, welcome drinks, off-menu items, or exclusive perks, we’re building a platform that helps restaurants identify, connect with, and reward their guests in meaningful and personalized ways. Our vision? The more you check in at your favorite spots, the more you unlock—from unique rewards to seamless direct messaging for reservations. With each visit, you’ll earn $FLY, our universal rewards currency, which you can use across our network of outstanding restaurants. We’re hiring a Field Operations Contractor to support our NYC market rollout. This role is ideal for someone with a background in hospitality, hospitality tech, or restaurant vendor/supplier operations. You’ll be the face of our brand in the field—installing our platform, supporting restaurant teams, and ensuring a smooth go-live experience. This is a 3-month contract-based position, with potential for continued engagement depending on performance and market growth. Responsibilities - Coordinate on-site installations and onboarding for new restaurant partners - Set up hardware and software according to site-specific requirements - Train/retrain front-of-house staff and management on product usage and best practices - Act as a trusted point of contact for operators during and after launch - Troubleshoot issues in real-time and relay insights to the internal team - Help maintain momentum post-launch to ensure product adoption and partner satisfaction Requirements - You’ve worked in or closely with the hospitality industry (restaurants, tech vendors, POS providers, etc.) - You're tech-savvy and a quick study—comfortable picking up new systems to support partner setup, troubleshooting, and account management. - You’re organized, hands-on, and not afraid to roll up your sleeves - You’re a strong communicator who can build quick rapport with operators and staff - You have flexible availability and can adapt to changing field needs (some early mornings/evenings) - You’re currently based in NYC and have reliable access to transit PAY TRANSPARENCY NOTICE & BENEFITS Competitive Compensation Target hourly wage: $25–$35/hour based on experience. 3-month contract-based, with potential for continued engagement depending on performance and market growth Disclosure in accordance with New York City's Pay Transparency Law. COMMITMENT TO EQUAL OPPORTUNITY Blackbird Labs is committed to building a diverse and inclusive workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender identity or expression, sexual orientation, or any other basis protected by applicable law. Blackbird also considers qualified applicants with criminal histories, in a manner consistent with applicable laws. For US applicants, you may view the Know Your Rights notice here https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf. Additionally, Blackbird participates in the E-Verify program https://static-assets.coinbase.com/e-verify.pdf. Join us and discover what the best work of your career could look like here at Blackbird. COMMITMENT TO EQUAL OPPORTUNITY Blackbird Labs is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Blackbird will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. For US applicants, you may view the Know Your Rights notice here https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf. Additionally, Blackbird participates in the E-Verify program https://static-assets.coinbase.com/e-verify.pdf. Join us and find out what the best work of your career could look like here at Blackbird.