Field Operations Executive - Noida

Designation - Field Operations ExecutiveLocation - NoidaQualification - Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.Experience - 0 - 3 Years About Rentokil PCIRentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in2017 through a joint venture between Pest Control India and Rentokil, it operates across 300locations, aiming to set new standards in customer service. The company focuses onindustry-leading operations through best practices, innovation, and digital technologies. In 2024,Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services andfootprint further.For more details: https://www.rentokil-pestcontrolindia.comAbout the Role:● The Operations Executive / Sr. Operations Executive will be responsible for ensuring servicequality, technician capability, material readiness, and compliance through hands-onsupervision, audits, and performance monitoring across assigned service areas.● The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work aspart of a multi-functional team, and this involves collaboration with the internal team andexternal stakeholders.Job Responsibilities:A. Core Operations● Ensure availability of trained & certified technicians as per guidelines.● Coach technicians to improve service quality, retention, and SOP compliance.● Conduct daily stand-up meetings; communicate safety & job-specific instructions.● Ensure availability of tools, materials, and proper stock management as per SOP.● Monitor SCP usage, troubleshoot issues, and provide refresher training.● Ensure Partner Kit & on-site documentation are contractually compliant.● Conduct customer visits/week (Surprise, Route rides, Audits, Complaints). - basedon the target● Maintain grooming standards and service quality of assigned technicians.● Ensure data entries in iCABS during manpower gaps to meet branch KPIs.● Approve technician conveyance; ensure STT and route plan adherence.● Ensure RPCI SOPs are complied with and any deviations that are necessary shouldbe adequately approved in advance.B. Advanced Operations● Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts).● Execute 1 TPA + 1 development plan annually per technician.● Analyse & resolve service delivery issues; ensure timely complaint resolution withroot cause closure.● Monitor technician-wise CO trends; skill-up underperformers.● Ensure audit non-conformity closures (internal/external).● Track material usage vs. SRF/SOW; highlight deviations.● Maintain stock levels aligned with APL and reduce near-expiry wastage.● Drive service & product leads through coaching and on-the-job support.● Monitor service productivity, efficiency, and input costs across sites.● Support grievance handling, leave planning, and team discipline.Key Result Areas:● 100% completion of PMI 'Pest Audit'● Material Consumption● TPA and Development Plan● Technician Capability Development● Complaint Resolution & Root Cause Analysis● Customer Visit & Audit CoverageCompetencies (Skills essential to the role):● Strong interpersonal skills● Analytical and problem-solving ability● Effective communication skills● Proactive planning and organising● Technical knowledge of pests, service processes, chemicals, and equipmentEducational Qualification / Other Requirement:● Minimum B.Sc. in Chemistry, Zoology, or Agriculture● Prior experience in pest management or service operations is preferred● Proficient MS-Office / G-SuiteRole Type / Key working relationships:● Individual Contributor● External team- Customers and Customer representative● Internal team- ABM/BM, Operations & Sales Colleagues, PlannersInterested candidates can share resume on alfeeya.siddiqui@rentokil-pci.com9322881417RequirementsDo you have what it takes? If you want to be considered for this role you will need:Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.Benefits.

Designation - Field Operations Executive
Location - Noida
Qualification - Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
Experience - 0 - 3 Years



About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in

2017 through a joint venture between Pest Control India and Rentokil, it operates across 300

locations, aiming to set new standards in customer service. The company focuses on

industry-leading operations through best practices, innovation, and digital technologies. In 2024,

Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and

footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

● The Operations Executive / Sr. Operations Executive will be responsible for ensuring service

quality, technician capability, material readiness, and compliance through hands-on

supervision, audits, and performance monitoring across assigned service areas.

● The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as

part of a multi-functional team, and this involves collaboration with the internal team and

external stakeholders.

Job Responsibilities:

A. Core Operations

● Ensure availability of trained & certified technicians as per guidelines.

● Coach technicians to improve service quality, retention, and SOP compliance.

● Conduct daily stand-up meetings; communicate safety & job-specific instructions.

● Ensure availability of tools, materials, and proper stock management as per SOP.

● Monitor SCP usage, troubleshoot issues, and provide refresher training.

● Ensure Partner Kit & on-site documentation are contractually compliant.

● Conduct customer visits/week (Surprise, Route rides, Audits, Complaints). - based

on the target

● Maintain grooming standards and service quality of assigned technicians.

● Ensure data entries in iCABS during manpower gaps to meet branch KPIs.

● Approve technician conveyance; ensure STT and route plan adherence.

● Ensure RPCI SOPs are complied with and any deviations that are necessary should

be adequately approved in advance.

B. Advanced Operations

● Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts).

● Execute 1 TPA + 1 development plan annually per technician.

● Analyse & resolve service delivery issues; ensure timely complaint resolution with

root cause closure.

● Monitor technician-wise CO trends; skill-up underperformers.

● Ensure audit non-conformity closures (internal/external).

● Track material usage vs. SRF/SOW; highlight deviations.

● Maintain stock levels aligned with APL and reduce near-expiry wastage.

● Drive service & product leads through coaching and on-the-job support.

● Monitor service productivity, efficiency, and input costs across sites.

● Support grievance handling, leave planning, and team discipline.

Key Result Areas:

● 100% completion of PMI 'Pest Audit'

● Material Consumption

● TPA and Development Plan

● Technician Capability Development

● Complaint Resolution & Root Cause Analysis

● Customer Visit & Audit Coverage

Competencies (Skills essential to the role):

● Strong interpersonal skills

● Analytical and problem-solving ability

● Effective communication skills

● Proactive planning and organising

● Technical knowledge of pests, service processes, chemicals, and equipment

Educational Qualification / Other Requirement:

● Minimum B.Sc. in Chemistry, Zoology, or Agriculture

● Prior experience in pest management or service operations is preferred

● Proficient MS-Office / G-Suite

Role Type / Key working relationships:

● Individual Contributor

● External team- Customers and Customer representative

● Internal team- ABM/BM, Operations & Sales Colleagues, Planners

Interested candidates can share resume on

alfeeya.siddiqui@rentokil-pci.com
9322881417

Requirements

Do you have what it takes? If you want to be considered for this role you will need:

Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.

Benefits

.

Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!

Rentokil Initial provides services that protect people and enhance lives.

We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.

We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!

Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.

We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.

Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.

Does this sound like the company for you? Have a look at our vacancies below!