Field Operations Leader (Service) Grid Systems

Job description

Job Description Summary Reporting directly to the GSI NAM Service Leader, this position provides strategic oversight of field operations in NAM region. You will be responsible for leading and coordinating field service operations to ensure safe, efficient, and high-quality customer support. This role oversees field operation managers, field engineers and technicians, manage service schedules, supports customer satisfaction, and drives operational performance across HVDC, FACTS, ACIS and GIS technologies. You are responsible for driving operational excellence, safety, quality, fostering a culture of accountability, and mentoring your team to deliver seamless, value-driven service that strengthens long-term customer relationships and business growth. GSI NAM Services organization supports its customers with their HVDC, FACTS, ACIS and GIS substation system commissioning, maintenance and operation. Job Description Roles and Responsibilities The GSI NAM SER Field operations Leader supervises the field operations group . In this role, he/she: Manage the field specialists and field engineers, their personal and skill developments Grow and develop the team Maintain the field group at the expected level of productivity Anticipate business development and develop staffing plans to support the growth Sales and operational planning. Resource loading and planning. Ensure accurate resource loading and capacity planning to meet project demands Maintain the field activity planning up to date: - Manage all the business requests - Assign mission to the field specialist based on their skills and development needs -Find good compromise between business requirements and field specialist life balance -Filter requests and guarantee stability to the field group Field process owner; guarantee that the field mission are executed as per the processes. Improve the processes based on return of experience Supervise 24/7 response; Maintain rotation planning. Make sure someone answer the calls. Dispatch calls if required Customer Engagement - Serve as the primary point of escalation and strategic partner for the client. Build and maintain executive-level relationships to ensure high customer satisfaction Cross function coordination - Cross-Functional collaboration between Project Management, Engineering, Supply Chain, and Commercial teams. Contribute to the development of organizational strategy and policy, ensuring all delivery models align with broader business objectives. Proactively promote EHS; Maintain Field people trained as per legal requirements. Make sure mission risks are properly identified and mitigated. Guarantee appropriate PPEs are provided to the field specialist Required Qualifications Fluent in English and French (desirable) 5 years of experience as team manager / Prior field operations experience in Services and operations Strong preference for bachelor’s degree in electrical or mechanical Engineering Work exposure to Transmission and Distribution substation engineering for utilities and renewable energy power plants Field experience in electrical, mechanical, controls and protection disciplines Desired Characteristics Experience with EHS risk management Strong oral and written communication skills Strong interpersonal and leadership skills Customer oriented mindset Like processes Prior GE work experience in GEV GSI group Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position For candidates applying to a U.S. based position, the pay range for this position is between $104,200.00 and $173,700.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on June 30, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.