Field Operations Representative - Thai Speaker

Job description

Job Description: At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward. We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders. The team in Israel pushes forward and aims for the stars, an energy that has defined us since our early startup days. We hire people who are passionate about building meaningful products and making a real impact on people's lives. We invest in promoting our employees' careers by providing opportunities, challenges, and a great flexible work environment. About the Role: As a Field Operations Representative at Remitly, you will be the face of our service - meeting customers where they are and guiding them through a full onboarding experience. You will work independently in the field, visiting customers at their workplace and ensuring they are fully set up to use our financial services. You Will: Travel daily to meet customers at their workplace or agreed locations Guide customers through the full onboarding process Provide clear and patient explanations to ensure customers understand and actively use our services Work independently while staying in close coordination with the back office and internal teams Represent Remitly's values and deliver an exceptional customer experience in every interaction You Have: Excellent verbal communication skills in Thai - Mandatory Good level of English for internal communication - Mandatory Additional languages - Advantage Valid driver's license - Mandatory Flexibility in working hours when needed Strong interpersonal and communication skills Ability to work independently and manage your day in the field Experience in field work or customer-facing roles - Advantage Hebrew - Advantage The position includes a company car and additional benefits. Our Connected Work Culture: Driving Innovation, Together At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. Our work setup offers 3 days in the office and 2 days remote - for most roles. Managers also have the flexibility to set higher expectations based on their team's specific needs. Of course, if you miss us, you can come to the office every day. Our connected work culture is vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most. Remitly is an E-Verify Employer At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations. #Remitly-Israel Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.