Field Quality Technician

Job description

Job Description Field Quality Technician Illuminate USA, located in the heart of Central Ohio, is transforming solar panel manufacturing from our cutting-edge facility in Pataskala. As a new standalone joint venture established by two global leaders in renewable energy, we’ve rapidly grown to over 1,600 associates and are now fully operational in our 1.1 million-square-foot factory. Our vision is to establish one of the largest solar panel manufacturing operations in the Western Hemisphere. This is an exciting time to join Illuminate USA as we continue to grow and innovate. We’re not just building solar panels, we’re building a team of dedicated, passionate associates eager to make a real impact. If you’re looking to be part of a collaborative, people-focused, and forward-thinking workplace, we want to hear from you! We offer competitive pay, comprehensive benefits, and continuous opportunities for career growth. Come join us on this journey to create a brighter, more sustainable future in the Columbus area. Job Summary: We are seeking Field Quality Technicians to join our new factory in Columbus, Ohio. This role is responsible for providing on-site customer support, system performance monitoring, site inspection and repair, and field failure diagnostics to ensure PV module reliability and high levels of customer satisfaction. Key Responsibilities: Customer Operation Support Assist customers with on-site technical support, including troubleshooting and corrective actions required. Support warranty claims by identifying warranty related issues and preparing accurate technical documentation and field evidence. Communicate field issues, investigation results, and customer feedback to factory quality and engineering teams in a timely manner. Field Monitoring and Diagnostics Monitor PV system performance using site operational data, I–V curve tracing, thermal imaging inspections, and other field diagnostics tests. Identify degradation trends and early indicators of failure, including hotspots, potential induced degradation (PID), and abnormal power loss. Analyze performance metrics such as Performance Ratio (PR) and specific yield to support timely corrective and preventive actions. Site Inspection & Repair Conduct structured site inspections using approved checklists and sampling plans. Inspect mechanical installation, including clamping, torque, tracker interaction. Perform minor field repairs or coordinate module replacement when necessary. Ensure all work complies with site EHS and electrical safety requirements. Field Failure Diagnostics Perform root cause diagnostics using: IV curve analysis Insulation resistance testing Thermal imaging Visual and connector inspections Ident i fy failure modes and correlate to manufacturing, logistics, or site conditions. Prepare detailed investigation and RCA (Root Cause Analysis) reports with photos and test results. Recommend corrective and preventive actions to quality and engineering teams. Qualifications: Associate or bachelor’s degree in electrical engineering, renewable energy, or a related field preferred. 2–5 years of experience in PV field service, quality, or O&M (Operation & Maintenance). Strong understanding of PV systems, modules, and site safety requirements. Willingness to travel frequently to customer sites. Strong analytical and problem-solving skills. Professional customer-facing communication skills. Ability to work independently in field environments. Proficiency with field diagnostic tools, including IV tracer, IR camera, and insulation tester. At Illuminate USA, we are committed to fostering an inclusive and diverse workplace. We proudly embrace equal opportunity for all, ensuring that all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Your unique background and experiences are valued here, as we believe they strengthen our team and drive our mission forward. Illuminate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.